Supervisor, Performance Monitoring

Job Summary

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford, and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer, and hub services allows us to deliver best-in-class solutionsdriving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need themfaster.

The Performance Monitoring Supervisor focuses on ensuring high-quality products or services by setting and maintaining standards, monitoring performance, and providing coaching and training. This role analyzes data, identifies areas for improvement, and develops strategies to enhance quality. This Supervisor will also ensure compliance with regulations and client requirements and collaborate with leadership to implement training and development programs.

Responsibilities

• Supports the quality efforts for the program call quality, meeting standards set by us as well as standards set by the client
• Verifies the integrity of the data before being submitted / reported to the client
• Monitors calls for each individual team member and documents performance
• Monitors productivity and adherence to Key Performance Indicators (KPIs) for the assigned program(s)
• Coaches team members for areas of opportunity and improvement in quality
• Creating job aids for low performing individuals as well as celebrating success of those high performers
• Develops and delivers training on quality
• Oversees and delivers client call calibration sessions on a regular basis
• Responsible for Quality Recognition program
• Provides trend reports and partners with leadership to design training, coaching, and development
• Ensures reconciliation reports completed daily / weekly / monthly
• Maintains low Adverse Event errors

Qualifications

4-8 years of Quality Assurance experience preferred

BA, BS or equivalent experience in related field, preferred

Must be able to work between 7am-8pm Central time

Strong analytical, coaching, and communication skills

Experience with QA tools, CRM platforms, and reporting systems

Bilingual preferred (Spanish)

What is expected of you and others at this level :

Coordinates and supervises the daily activities of operations or business staff

Administers and exercises policies and procedures

Ensures employees operate within guidelines

Decisions have a direct impact on work unit operations and customers

Frequently interacts with subordinates, customers, and peer groups at various management levels

Interactions normally involve information exchange and basic problem resolution

Training and Work Schedules

Your new hire training will take place 8 : 00am-5 : 00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours / week). Employees are required to have flexibility to work a scheduled shift of 7am-8pm CT.

Remote Details

All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction-free environment with access to high-speed internet. We will provide you with the computer, technology, and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following : Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment.

Anticipated salary range : $67,500.00 - $86,670.00

Bonus eligible : No

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Application window anticipated to close : 12 / 26 / 2025

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.