BMV Team Leader

BMV Team Leader

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees.

The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we :

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation

Team Leaders oversee the frontline customer service operations for the branch. You will focus on troubleshooting escalated employee and customer issues in a timely manner. In this entry-level leadership role, you will work alongside the Assistant Branch Manager and Branch Manager to train, develop, and mentor Customer Service Representatives to be the best employees they can be.

This position serves the Crown Point BMV Branch Office. Branch hours are :

Salary :

The salary for this position traditionally starts at $34,216.00.

A Day in the Life :

The essential functions of this role are :

What You'll Need for Success :

You must meet the following requirement to be considered for employment :

Ability to communicate with diverse employees, customers, and groups, both orally and in writing.

Ability to exhibit professionalism at all times.

Ability to manage people, experienced in managing people / teams.

Ability to successfully address customer concerns.

Ability to identify problems and recommend creative solutions.

Ability to utilize good judgement.

Ability to apply fundamental cash management and accounting principles.

Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.

Ability to become proficient in the agency operating system.

Ability to multi-task in a fast-paced environment.

Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities / Direct Reports :

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana :

The State of Indiana offers a comprehensive benefits package for full-time employees that includes :

Three (3) medical plan options (including RX coverage) as well as vision and dental plans

Wellness Rewards Program : Complete wellness activities to earn gift card rewards

Health savings account, which includes bi-weekly state contribution

Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

Two (2) fully-funded pension plan options

A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to :

150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

Up to 15 hours of paid community service leave

Combined 180 hours of paid vacation, personal, and sick leave time off

12 paid holidays, 14 in election years

Education Reimbursement Program

Group life insurance

Referral Bonus program

Employee assistance program that allows for covered behavioral health visits

Qualified employer for the Public Service Loan Forgiveness Program

Free Parking for most positions

Free LinkedIn Learning access

Equal Employment Opportunity :

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.