GENERAL MANAGER

WingHouse Restaurant Manager

Our mission is to be the go-to place to watch sports, enjoy a cold beer and delicious food at a great price. We strive to create a fun, memorable restaurant experience for our customers supported by friendly and attentive staff and oversized portions.

Essential Duties

The ability to supervise your shift effectively and shifts of other managers who supervise their shifts is very important. Below is a list of operational requirements :

• Assist and work with your Regional Manager. To lead and develop other team members.
• To create a positive work environment.
• To implement changes and improvements in a positive manner.
• To embrace the WingHouse philosophy and project that to employees and customers.
• To build and increase sales over the previous year while ensuring employee and guest satisfaction, without compromising the concept's integrity.
• To follow regulations and duties as prescribed in accordance with company guidelines.
• Assess the needs of the building or equipment. Ensure the safe operation of equipment and working conditions to prevent hazards and accidents.
• Maintain exterior store appearance.
• Fill out and post Manager Schedule.
• Approve all employee schedules.
• Ensure employee schedules are posted by the assigned day and time.
• Supervise and ensure Areas of Responsibilities are completed.
• Develop assistant managers using the AMD, (Assistant Management Development program).
• Schedule monthly one-on-one meetings with assistant managers and weekly meetings with staff.
• Follow standard operating and sanitation procedures in the BOH and FOH to ensure food and menu specifications, guest safety, employee safety, and food handling, receiving and storage procedures are met.
• To ensure employee motivation and satisfaction.
• To consistently and constantly ensure guest satisfaction and the promotion of the WingHouse concept.
• Ensure that your location is functional and meets all WingHouse standards and concept issues on a daily basis to include, but not limited to : Cleanliness, Atmosphere, Service, Guest experience, Employee interaction.
• Execution of timing guidelines and plate presentations.
• Oversee restaurant illumination, music levels, and A.V equipment, internally and externally.
• Ensure all WingHouse policies are adhered to.
• Accurately complete daily, weekly, and monthly paperwork and administrative duties including but not limited to : Hiring process, training, sales tracking, labor tracking, payroll, petty cash, deposits, and pay-outs.
• Ability to utilize the register (POS) and Enterprise Data Mining System.
• Accountable for all cash handling and funds generated from all sources of your restaurant's income. Responsible for reconciliation, recording, and control of cash.
• Responsible for review of Concept Girl, new hire and company training.
• Assess, troubleshoot, and oversee inventory process (including mid-month and end of period).
• Ability to set objectives and budgets and meet profitability and sales goals.
• Ability to build sales through approved incentives, contests, and promotions as well as day-to-day execution of service and concept.
• Adhere to all company, state, and federal policies and applicable laws.

Accept that other duties may be added at any given time to ensure the goodwill, smooth operation, and profitability of the WingHouse restaurant.

Human Resource Responsibilities :

Commitment Qualifications :

Qualification Requirements :

Communication Skills :

Uniform :

All grooming and uniform specifications are at the final discretion of the Regional Manager.

Physical Demands :

The physical demands described here are representatives of those that must be met by any manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Managers are regularly required to stand for prolonged periods of time, handle products and tools, paperwork and equipment, and communicate effectively with customers and employees. The job requires bending, reaching, crouching, tasting and smelling. WingHouse is a fast-paced environment and requires constant human interaction and movement.

Managers regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 35 pounds, and occasionally lift and / or move up to 75 pounds.

Work Environment :

While performing the duties of your job, managers regularly work with or near moving mechanical parts. Managers may be exposed to wet and or humid conditions, and are requested to work with cleaning chemicals which can be toxic and / or caustic. Managers may be exposed to temperatures between 0 and 100. As a manager, you must have the ability to perform the essential functions of the job for up to a 12-hour shift.

At times, business needs and operational needs may dictate times where you will need to work : a day off, holidays, another manager's schedule, fill in at another location, fill in an employee's position, or support a new manager during their shift.

Reports to : Regional Manager

Exempt