Medical Support Assistant - Pediatric Ears, Nose, and Throat

Medical Support Assistant - Pediatric Ears, Nose, and Throat

The Medical Support Assistant works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. This position plays an important role in the ambulatory setting by not only performing clinical and administrative duties but also helping patients feel at ease and understanding provider instructions.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Provides direct patient care by taking vitals, patient history, referrals, and patient phone messages under direct supervision of the provider and / or clinical supervisor
• Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires
• Contributes to the assessment / re-assessment of patients
• Monitors and documents patient status
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner
• May retrieve and transport instruments and supplies.
• Moderate exposure to hazardous risks, including potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals
• Must follow standard precautions
• Responsible for stocking exam rooms, taking inventory, and ordering supplies.
• Makes scheduling arrangements with other healthcare professionals and facilities.
• Assists with procedures. Maintaining sterile field and specimen labeling when necessary.
• Gathers and documents information about patient condition, which include lab values, pain levels, patient education needs, nutritional status and potential complications
• Performs cleaning, sterilization and / or high-level disinfection of scopes, probe, instruments and equipment according to manufacturer instructions for use
• Performs other duties as assigned

Minimum Requirements

Education : High School Diploma or GED required.

Experience : 0-3 years of experience in Patient Care as a Medical Assistant or similar patient care role preferred.

License / Certification / Registration : Basic Life Support (American Heart Association) certification required upon hire.

Knowledge / Skills / Abilities Required