Valet/ Bell Staff

Who We Are

The Edgewater offers a proud revival of a historic hotel, committed to the trust and confidence we earn from our employees, customers, and partners.

We are located in the heart of downtown Madison, next door to the University of Wisconsin-Madison, and within walking distance of the Capitol Square and downtown.

We offer 202 rooms and the finest in luxury hotel services and amenities right on the water's edge of Lake Mendota. You will meet a wide variety of guests coming to stay with us for a few nights, joining us for a meal in one of our three restaurants, taking advantage of our salon and spa, or even just coming by to enjoy a special event.

If you are looking to work at a hotel that is as welcoming and fun as the city of Madison itself, this is the place.

What We Accomplish Together

If you enjoy displaying your exceptional customer service skills while interacting with a wide variety of guests daily, the Valet position is the job for you.

The Valet plays an important role of ensuring that all guests are greeted in a friendly, professional, and welcoming way.

As a Valet, you will escort arriving and departing guests to and from their accommodations while transporting their luggage.

You will be familiar with the property, guest room features and amenities. This role will also maintain the valet operation of the hotel for overnight, day and event guests.

The Edgewater demands the highest quality of customer service, and the Valet position reflects that as you are often times the first person they meet upon their arrival.

The Valet position is where your hard work ethic and exceptional customer service skills are appreciated and recognized by both the guests and The Edgewater Team.

What We Have

• Flexible scheduling including days, nights and weekends.
• Discounts to our 3 onsite restaurants.
• Discounts to our onsite Spa's services and retail as well as discounted stays at affiliated hotels.
• Discounted off-site parking for part-time team members and a supplied Madison Metro bus pass.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

What You Have

• High School Diploma or equivalent.
• Must have a clean driving record and the ability to drive a manual transmission vehicle.
• Previous guest service experience. Experience within a hospitality role is a plus.
• Hearing and visual ability to observe and detect signs of emergency situations.
• The physical ability to carry out all job duties efficiently, such as the ability to stand and move throughout the property while continuously performing essential job functions along with bending, stopping, kneeling, running, and walking significant distance on property.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to grasp, lift, and / or carry boxes and luggage up to 50 pounds continuously throughout shift.
• A caring, positive attitude with a genuine interest in ensuring our customers have memorable experiences.
• A team-oriented attitude and a detail-focused mind.
• A flexible schedule to accommodate our night, weekend and holiday availability.

Working Conditions

This position operates in a professional office environment. The role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The role also requires you to work both indoors and outdoors, and frequently operate motor vehicles. This position requires night and weekend work.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. This position is very active and is frequently required to stand;
• walk; use hands and fingers to handle or feel; and reach with hands and arms, occasionally required to sit; climb or balance;

and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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