Systems Support Specialist
AutoTecBirmingham, AL, US11 hours ago
Job type
- Full-time
Job descriptionEntry level Full-time Other Technology, Information and Internet
Overview
Join to apply for the Systems Support Specialist role at AutoTec
Responsibilities
- Receive calls and email directed from AutoTec Customer Support Specialists or directly from customer's technical staff
- Diagnose and resolve technical and product functionality issues, route more technical problems to proper level of assistance
- Test and reproduce issues to determine the cause of the problem, and document any software deficiencies in issues tool
- Recognize and respond to systemic customer-impacting problems
- Assist with requested support tasks, such as monitoring, implementations, integrations, basic reporting, and testing
- Manage customer expectations and communications regarding resolutions and planned outages
- Provide Zendesk support to Customer Support Specialists
- Maintain strong, positive relationships with their customers as a representative of the company
Seniority level
Employment type
Job function
Industries
Birmingham, AL $63,800.00-$127,600.00
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System Specialist • Birmingham, AL, US
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