Lead Continuous Improvement Engineer

About Stord

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About The Continuous Improvement Engineer Position

Stord is looking for a Lead Continuous Improvement Engineer to join the Operational Excellence team. This role will drive high-impact projects across multiple sites and serve as a subject matter expert in process improvement, layout design, and automation. The Lead CIE will act as a strategic partner to site and regional leaders, leading kaizens, standardizing best practices, and mentoring other engineers. While this position may not have direct reports initially, it is expected to grow into a people leadership role as the CI team expands. By applying Lean and Six Sigma methodologies, the Lead CIE will help Stord deliver scalable, efficient, and margin-protected fulfillment solutions.

What You'll Do

• Lead and oversee continuous improvement initiatives across multiple fulfillment centers, ensuring standardized best practices and measurable results in productivity, margin, and scalability.
• Act as a subject matter expert (SME) in warehouse layout design, material flow optimization, and automation / robotics integration.
• Partner with regional and site leaders to identify operational gaps, conduct time and motion studies, and design engineered labor standards to drive efficiency.
• Mentor and guide Continuous Improvement Engineers through project execution, problem-solving approaches, and Lean / Six Sigma methodologies, serving as an escalation point for complex challenges.
• Drive implementation of advanced material handling systems, automation pilots, and supply chain technologies that enable capacity expansion and improved financial performance.
• Own regional-level CI savings goals and support customer financial health by analyzing productivity metrics (UPH, OPH, L%R, units per sq. ft.) and recommending solutions.
• Collaborate with cross-functional stakeholders—including Operations, Finance, and Customer Success—to ensure alignment on project priorities, solution design, and ROI validation.
• Support solutions design on large-scale customer deals and new site implementations, ensuring operational readiness and scalability.
• Ensure regulatory compliance and quality management standards (ISO : 9001, GMP, FDA) are embedded in process design and execution.
• (Future scope) Take on people leadership responsibilities as the CI team expands, including direct management and development of Continuous Improvement Engineers.

What You'll Need

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