Customer Service Representative

Job Description

About the Opportunity

A rapidly growing technology management organization is seeking a Customer Service Representative to join our on-site client support team. This is an excellent opportunity for a motivated, detail-oriented professional with strong communication skills and a passion for delivering exceptional customer experiences in a dynamic environment.

Why You’ll Love This Role :

You’ll be part of a fast-paced, customer-focused environment where initiative and professionalism are valued. You’ll have the chance to work with leading-edge technology while directly impacting client satisfaction and operational success.

Key Responsibilities

Respond promptly to service requests and provide solutions that meet client expectations with professionalism.

Monitor and maintain supply levels at client locations, ensuring readiness for ongoing operations.

Support supply chain and device inventory management under your supervisor’s guidance.

Monitor equipment performance and coordinate preventative maintenance.

Deliver high-quality service that fosters trust and long-term relationships with clients.

Requirements

Basic Qualifications

High school diploma or equivalent.

Strong customer service, organizational, and time management skills.

Excellent communication and interpersonal abilities.

Technically inclined with the ability to learn new systems and processes quickly.

Reliable transportation and willingness to travel between client sites (mileage reimbursed).

Preferred Qualifications

Experience with print, copy, scan, and fax devices.

3+ years of experience in a B2B service or technology support role.

Professional certifications such as A+ or Network+ are a plus.

Familiarity with network infrastructure and related software applications.

Benefits

What We Offer

Competitive compensation and mileage reimbursement.

Opportunities for professional development and certification support.

A collaborative, inclusive, and growth-oriented work environment.

Requirements

Preferred Qualifications 1+ years of experience with a B2B service provider (optional) Relevant professional certifications (e.g., ITF+, A+, Network+, Security+) Additional Information A reliable personal vehicle is required for this role Mileage reimbursement will be provided