Claims Service Manager- Auto

Position Overview Auto Claims Manager | Chandler, AZ

We're looking for an experienced Auto Claims Manager to lead a team of Auto Claims professionals in our new Arizona office. In this leadership role, you'll inspire, guide, and coach your team to deliver exceptional results and customer service.

You'll play a key part in shaping the culture and success of this new location developing your team, improving processes, and ensuring that business goals are achieved with professionalism and efficiency.

Key Responsibilities

• Lead a team of Auto Claims professionals to meet and exceed performance and service goals.
• Communicate job expectations clearly; plan, monitor, and appraise performance results.
• Recruit, train, and develop employees while managing schedules, assignments, and workload.
• Provide coaching, feedback, and support to foster continuous learning and professional growth.
• Handle escalated claims, DOI complaints, and attorney-represented cases.
• Maintain high service and quality standards through regular review and process improvement.
• Partner with leadership to develop and implement strategic goals and initiatives.
• Promote open communication through regular meetings and team engagement.
• Support catastrophe operations as needed, including occasional overtime during surge events.

Minimum Requirements

Preferred Qualifications

Benefits

Location

Chandler, Arizona (New Office Be part of something exciting from the start!)

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