Customer Service Representative (Clerical Assistant 3)

THE POSITION

If you possess excellent communication skills, take pride in the quality of work you produce, and exercise a high degree of organization, this may be the position for you! The Pennsylvania Department of Transportation (PennDOT) is on the lookout for a motivated Clerical Assistant 3 to serve as a Customer Service Representative for the Driver and Vehicle Services Customer Care Center. Here, you will utilize your knowledge and experience to respond to a wide variety of inquiries regarding all aspects of the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), Bureau of REAL ID (BRI), and other select areas of PennDOT. Apply today to contribute to our mission to e

nhance, connect, and add value to our communities by providing a sustainable, equitable transportation system and quality services for all!

DESCRIPTION OF WORK

As a Customer Service Representative, you will employ highly professional and courteous communication skills focused on customer satisfaction while providing precise responses to inquiries surrounding BMV, BDL, REAL ID, snowmobiles and ATVs, and road conditions. You must exercise diligent active listening skills and ask appropriate follow-up questions to clarify and address specific customer needs. Within this role, you will exercise strategic critical thinking skills to determine the customers' desired product or service and provide thorough direction even when that desired product or service may not have been specifically identified by the customers' questions. Additional duties entail interpreting the records of sanctioned drivers (suspended, revoked, or disqualified) to customers and advising them of the legislated requirements to restore their driving privileges. Comprehensive insight and judgement is exercised to identify who should receive certain information and when to provide information based upon confidentiality laws and Office of Risk Management policies. You will also be tasked with processing transactions to change information on motor vehicle and driver licensing records and directly generate products for customers when appropriate.

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information :

• Full-time employment, 40 hours / week
• Work hours are 8 : 00 AM to 5 : 00 PM, Monday - Friday, with a 60-minute lunch.
• Telework : You may have the opportunity to work from home (telework) part-time, upon successful completion of the probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Beaver Falls. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary : In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Additional Requirements :

Preferred Qualifications (not required) :

Legal Requirements :

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply :

Veterans :

Pennsylvania law (51 Pa. C.S.

Telecommunications Relay Service (TRS) :

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.