Medical Receptionist & Referral Coordinator - Call Center Focus

Location : Onsite – Family Medicine Austin

Schedule : Full-Time, Weekdays

Reports To : Clinical Leadership

Position Summary :

Are you a friendly, organized, and compassionate individual who enjoys helping others? Family Medicine Austin is looking for a Medical Receptionist & Referral Coordinator with a Call Center focus to join our growing healthcare team.

In this essential hybrid role, you'll be the first point of contact for our patients — both in person and over the phone. You’ll assist with appointment scheduling, insurance verification, referral coordination, and ensure smooth communication between patients and healthcare providers. Your professionalism, attention to detail, and welcoming demeanor will help create a seamless and supportive healthcare experience for every patient.

If you thrive in a fast-paced, team-oriented environment and are passionate about delivering excellent patient care, we want to hear from you!

Key Responsibilities :

Front Desk & In-Person Patient Interaction :

• Open and close the clinic daily; perform office readiness procedures.
• Greet patients warmly and manage check-in / check-out processes.
• Collect and verify patient demographics, insurance cards, and co-payments.
• Provide Connected Minds tablets during visits in accordance with protocol.
• Maintain a clean and welcoming patient waiting area.
• Replenish refreshments and ensure a positive front-desk environment.

Call Center & Patient Communication :

Referral Coordination :

Administrative & Operational Support :

Qualifications :

Why Join Family Medicine Austin?

At Family Medicine Austin, we believe that quality care starts with a dedicated and compassionate team. You’ll play a pivotal role in supporting patients throughout their healthcare journey — from the first phone call to specialist referrals. We offer a supportive work culture, opportunities to grow your healthcare career, and the chance to make a daily difference in people’s lives.