Licensed Insurance Customer Service Representative Remote

Job Description

Job Description

Welcome to MWI Insurance Brokers, where our commitment to excellence extends beyond exceptional insurance services to offering an unmatched customer experience. Situated in the vibrant heart of Oklahoma City, Oklahoma, we are seeking a dedicated Customer Service Representative to join our dynamic team. This on-site role demands a cheerful and proactive individual who thrives in a fast-paced environment and values personalized service.

As a Customer Service Representative with MWI, you will be a vital link between our clients and their insurance needs, providing support and solutions that build lasting relationships. Our ideal candidate is not only passionate about delivering impeccable service but also excited to contribute to a team that believes in the strength of community connections. If you are motivated by the prospect of helping others and ensuring customer satisfaction, we invite you to apply and join our team.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Retirement Plan

Weekly Team Meetings

Paid Holiday Time

Paid Birthday Off

Career Growth Opportunities

Work from Home

Will supply home work equiptment

We work hard and play hard as a team. We often provide working lunches as well as team building outings each quarter.

Encourage home / work life balance

Responsibilities

Customer Interaction : Serve as the primary point of contact for customers, ensuring all inquiries and issues are handled effectively and promptly.

Problem Solving : Analyze customer concerns and provide appropriate solutions, maintaining a positive relationship with clients.

Product Knowledge : Develop a strong understanding of MWI Insurance Brokers' products to assist customers with detailed information and recommendations.

Feedback Collection : Gather and document customer feedback on products and services to help improve the customer experience.

Record Keeping : Manage and update customer databases with accurate and relevant information to ensure records are up-to-date.

Continuous Improvement : Participate in training sessions to enhance your skills and stay informed of the latest company policies and procedures.

Requirements

Education : High school diploma or equivalent required.

License : Property & Casualty License required

Experience : 3+ years customer service experience, preferably within an independent agency environment.

Communication Skills : Excellent verbal and written communication abilities.

Problem-Solving : Strong analytical and problem-solving skills.

Customer-Focused : Ability to maintain a positive attitude and provide exceptional customer service.

Organizational Skills : Strong ability to manage multiple tasks efficiently.

Knowledge : Understanding of basic insurance terminology is a plus.

Team Oriented : Ability to work collaboratively in a team-oriented environment.