Manager, Hospitality Project Management

Manager, Hospitality Project Management

The Games Delivery Revenue team oversees the Ticketing, Hospitality, and Food & Beverage departments. This department is responsible for securing key revenue streams for LA28, ensuring sold out and fully attended events, creating a robust and integrated strategy that supports our key stakeholder's operational needs, and delivering a comprehensive food and beverage plan for fans, stakeholders, the worlds press and broadcasters, workforce, and athletes. The LA28 Commercial Hospitality team is dedicated to redefining the Olympic and Paralympic hospitality experience by delivering premium, revenue-generating packages for key stakeholders and fans. In partnership with On Location, LA28s Official Hospitality Provider, the team is responsible for integrating a commercial hospitality strategy that maximizes asset value and ensures revenue optimization. Reporting to the Head of Hospitality, the Manager, Hospitality Program Management and Reporting will manage multiple, often interconnected, projects and workstreams to help drive the goal of making the LA28 commercial hospitality program as successful as possible while also expanding into financial reporting oversight.

The Manager, Hospitality Project Management will play a critical leadership role within the LA28 Commercial Hospitality team. They will coordinate activities between multiple workstreams, ensuring the proper planning, execution and tracking of all programs while identifying interdependencies and / or any gaps, while proactively driving issue resolution where / when necessary. This also includes financial tracking, reporting, data analysis, and preparation of financial presentations for leadership and key stakeholders.

They will ensure all programs are delivered on time, within budget, and aligned with LA28s strategic objectives. This role requires a strong balance of project management expertise, financial acumen, and stakeholder engagement to support the delivery of an exceptional commercial hospitality program in partnership with On Location, LA28s Official Hospitality Provider.

Additionally, this position will collaborate with key hospitality functional leaders to set department & cross-functional meetings, as well as aggregate information from the IOC, IPC, partners, and other external stakeholders.

This role reports to the Head of Commercial Hospitality.

Key Responsibilities :

• Ensure all projects and workstreams are aligned with the Hospitality business plan and overall Hospitality strategy
• Collaborate with the On Location Planning and Coordination Team (PNC) to create process to inform of any changes or delays on deliverables On Location is assigned are flagged for leadership
• Create and maintain project plans (utilizing project management tools such as Smartsheet, etc.), including timelines, resources, etc.
• Work closely with functional area leaders within Hospitality & across the organization to understand program goals, requirements, and deliverables
• Track project / workstream progress and provide regular updates to key stakeholders
• Develop / structure a weekly progress report to provide weekly updates on key workstreams to Hospitality leadership
• Support onboarding process for new hires (both internal and external) including but not limited to ensuring all proper systems access is approved and shared, etc.
• Manage multiple projects simultaneously, prioritizing tasks and maintaining a high level of organization to meet deadlines and expectations
• Manager the Master Milestone tracking of the overall program management and ensure proper coordination and communication to have the Hospitality Program stay on time and hit all deliverables
• Handle administrative and PMO / PNC responsibilities, including preparing project documentation, reports, and presentations, and ensuring compliance with internal processes and governance standards
• Participate in planning and strategy meetings, offering insights and suggestions to enhance project efficiency and effectiveness
• Ensure all program activities adhere to organizational standards and best practices, maintaining a consistent approach across all projects
• Gather and incorporate feedback from team members and stakeholders, ensuring that project adjustments align with overall objectives
• Establish close working relationships with key functional areas to ensure the Hospitality strategy maximizes revenue opportunities, minimizes costs, and works effectively within operational constraints
• Manage the risks and issues that might arise throughout the program life cycle and take measures to correct them when they occur
• Define and optimize processes, procedures, and reporting frameworks to support efficient program delivery
• Proactively share agendas and notes / key takeaways with the broader team for discussion, adds, edits, and feedback to align the HSP team and prepare everyone for upcoming meetings
• Lead proactive coordination with all Hospitality Folder Management as well as controlling access in Smartsheet and with shared On Location shared spaces, proactively assisting the team in organization and optimization of these folders and file management
• Manage documentation for major hospitality team deliverables projects such as Functional Area Service Plan (FASP), Event Operational Planning (EOP) Timelines (financial reporting timelines, stakeholder guides, product guides, etc.)
• Assist with planning and coordination of larger cross-functional and tripartite meetings e.g., SUM (Status Update Meetings), QBRs (Quarterly Business Reviews)
• Take ownership of special projects and key deliverables as assigned by leadership
• Assist in managing financial tracking systems for hospitality projects, ensuring accurate forecasting, budgeting, and variance reporting
• Partner with Finance to provide monthly and quarterly financial updates, variance analyses, and recommendations
• Assist preparation of hospitality financial presentations for executive leadership, stakeholders, and external partners
• Utilize data analysis and reporting to generate strategic insights and support decision-making
• Ensure hospitality financial reporting timelines are met and aligned across stakeholders

Background & Qualifications :

Physical Requirements and Working Conditions :

Education :

Expectations :

Submission Requirements :

The annual base salary range for this position is $88,000-$115,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.