Talent.com
Grafana Labs
Support Engineer (Remote, United States, EST) Grafana Labs  • United States (Remote)
Support Engineer (Remote, United States, EST)

Support Engineer (Remote, United States, EST)

Grafana Labs • United States (Remote)
30+ days ago
Salary
$105,639.00–$126,766.00 yearly
Job type
  • Full-time
  • Remote
Job description
Candidates must be located in an EST time zone.As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings.

Responsibilities:

  • Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources)
  • Utilizing SSO/SAML experience to help customers in securing their Grafana instances
  • Evaluating errors or discrepancies within customer dashboard panels and determining root cause
  • Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML)
  • Troubleshooting connectivity to various data sources and plugins
  • Opening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities
  • Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL)
  • Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat
  • Contribute to internal knowledge base and share information about technical issues within your team
  • Gather and share customer feedback with Product, Sales, and Customer Success teams
  • Provide training to new and existing team members and help with the onboarding process for new customers

Requirements:

  • 3+ Years of experience in a Support Engineer role
  • Located in a EST Timezone in USA
  • A background knowledge of any of the following fields is desired: Observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes and general enterprise open source technology
  • You must be proficient in the troubleshooting process and have strong researching skills
  • We’re looking for people who can go all the way to root-cause analysis as they become more familiar with the products/technologies
  • Solid experience with CRM software, help desk software and remote support tools
  • Experience delivering client-focussed solutions to customer needs

In the US, the Base compensation range for this role is USD 105,639 - USD 126,766. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed .

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Create a job alert for this search

Support Engineer (Remote, United States, EST) • United States (Remote)

Similar jobs

GTM Engineer

Open Systems TechnologiesRemote, OR, US
Full-time

GTM Engineer Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI Compens... Show more

 • Promoted

Mental Health Therapist

SonderMind CareersAgness, Oregon, US
Full-time

SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools.... Show more

 • Promoted

Work from Home - Online Product Support (Entry Level)

GLOCPAFairview city, Oregon
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Online Product Support - No Experience

GLOCPAFairview city, Oregon
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Senior Software Engineer, Onboarding Experience - Remote

UpStartMyrtle Point, OR, United States
Remote
Full-time

A leading AI lending marketplace is seeking a Senior Software Engineer to enhance their onboarding experience team.This role involves full-stack development and collaboration across various teams.C... Show more

 • Promoted

Work from Home – Product Feedback Support - $25-$45 per hour

GL Fairview city, Oregon
$25.00–$45.00 hourly
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Show more

 • Promoted

Remote Product Support Online - $25-$45 per hour

GLOCPAFairview city, Oregon
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Senior Software Engineer - Mortgage Tech (Remote, Equity)

Zillow GroupMyrtle Point, OR, United States
Remote
Full-time

A leading real estate technology company is seeking an experienced software developer to lead the design and implementation of mortgage technology features.The role is fully remote, offering a sala... Show more

 • Promoted

Remote Software Support (Pharmacy Management System)

DRX Software LLCRemote, OR, United States
Remote
Full-time

Job DescriptionJob DescriptionI am actively looking for someone to join our support department.We are actively taking on new pharmacies on our software platform and these new pharmacies are all rel... Show more

 • Promoted

Mental Health Therapist - Hiring Now

SonderMind CareersAgness, Oregon, US
Full-time

SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools.... Show more

 • Promoted

Site Reliability Engineer United States, Remote

ESRhealthcare and EXEC STAFF RECRUITERSRemote, Oregon, United States
Full-time
Quick Apply

Are you driven to be an innovative Site Reliability Engineer, and looking to join a team where open collaboration, customer focus, and a commitment to excellence are core values?.At , we work passi... Show more

Technical Support Engineer (Americas/EMEA - Remote)

HospitableRemote, OR, US
$98,213.87 yearly
Remote
Full-time
Quick Apply

We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.We have crafted an Applicant Handbook, which we highly recommend you check out, where you can f... Show more

Mental Health Therapist - Flexible Schedule

SonderMind CareersAgness, Oregon, US
Full-time

SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools.... Show more

 • Promoted

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPAFairview city, Oregon, us
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Service and Support Engineer

Riedel CommunicationsRemote, United States
Remote
Full-time
Quick Apply

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors.To cover our customers' needs holistically, we are divided into three business ... Show more

Customer Support Advocate (North America - Remote)

HospitableRemote, OR, US
Remote
Full-time
Quick Apply

We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.We are bold, like risks, and take on big challenges together.We believe in the value of team di... Show more

IT Support Specialist

U.S. NavyPowers, OR, US
Full-time

Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper... Show more

 • Promoted

Mental Health Therapist - Competitive Pay

SonderMind CareersAgness, Oregon, US
Full-time

SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools.... Show more

 • Promoted

Technical Support Engineer (USA / EMEA - Remote)

HospitableRemote, OR, United States
Remote
Full-time

We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.We have crafted an Applicant Handbook, which we highly recommend you check out, where you can f... Show more

 • Promoted

Mental Health Therapist - Guaranteed Pay

SonderMind CareersAgness, Oregon, US
Full-time

SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools.... Show more