Field Service Engineer

About the job Field Service Engineer

Key Responsibilities :

• Pre-scheduled monthly onsite network maintenance and review for clients
• Network Administration tasks (tasks include network health checks, test backup / restores, antivirus updates, OS service packs, critical updates and server event log reviews and various proactive tasks to keep networks as efficient and stable as possible)
• Act as an internal Network Administrator, resolve network problems as necessary
• Complete small Network Projects (day or less) for various clients
• Provide onsite emergency responses to business down issues
• Adhere to and innovate processes and procedures to improve service delivery
• Possess the passion to provide top notch customer service and the desire to create Raving Fans
• Job may have significant, regional travel, which typically does not require overnight stays
• Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
• Creative and resourceful in developing solutions for client needs
• Ability to remain composed and confident under stressful conditions
• Need to work independently in front of clients a majority of the time

Qualifications :

Need to have Skills :

Recommended Skills :