V103 - Client Happiness Coordinator | Client Success Manager

V103 - Client Happiness Coordinator | Client Success Manager

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description : Summary As a Client Success Manager, you'll be the trusted advocate and primary point of contact for clients. Your role is to foster confidence, deliver consistent communication, and ensure clients feel supported at every step. You'll collaborate with internal teams to keep deliverables on track, celebrate milestones, and create meaningful client relationships. The right person will enjoy building trust, solving problems with empathy, and bringing warmth to both everyday interactions and big-picture updates. Monthly Compensation : 1,060 to 1,150 USD Responsibilities include, but are not limited to :

• Serve as the main point of contact for a portfolio of clients
• Maintain ongoing communication through email, Zoom, and phone
• Anticipate client needs and provide proactive updates and solutions
• Act as a calm, confident partner in moments of both wins and challenges
• Send a concise "Four-Minute CEO" email each week highlighting updates and wins
• Join weekly internal meetings to gather updates from PPC, creative, and strategy teams
• Coordinate with marketers, strategists, and creatives to keep projects on track
• Escalate client concerns appropriately and help resolve issues effectively
• Acknowledge client milestones such as birthdays, holidays, and anniversaries
• Deliver post-mortem and quarterly strategy reports using provided templates
• Help translate performance insights into reassuring and actionable updates
• Participate in Client Account Manager training programs and peer masterminds
• Contribute to improving processes and creating new templates for the client experience

Key Skills

Requirements

Software

Work Shift : 8 : 00 AM - 5 : 00 PM [EST][EDT] (United States of America)

Languages : English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.