Account Manager

Job Description

Job Description

WANTED Innovative... Creative... Motivated... Passionate... BOLD Account Manager ready to drive change... lead... grow with us.

challenge themselves... make an impact!

With over 20 years industry experience and a portfolio of prominent global clients, IDX elevates brands by providing engaging, intelligent, and strategic end-to-end digital solutions.

We combine effective storytelling with innovative digital services to engage businesses with their target audience. We unite compelling communications, intelligent digital experiences, and performance marketing to craft a seamless presence for our clients, positively influencing the awareness, affinity and action of the people that matter most.

The Role

We're looking for an experienced Account Manager to serve as a pivotal liaison between our amazing clients and internal teams.

This role demands a deep understanding of our clients' business objectives, the ability to craft tailored digital strategies, and the expertise to lead transformative conversations with confidence.

What You’ll Be Doing :

• Serve as the primary contact for key client accounts, ensuring they receive unparalleled service and strategic insights.
• Set the standard for unprecedented client service, ensuring that our teams, the work presented, and our overall presence are consistently elevated to the highest standards.
• Engage in detailed digital dialogues, focusing on aligning our services with client business goals throughout the customer journey.
• Collaborate effectively with internal teams to ensure the delivery of comprehensive digital communication solutions.
• Lead client discussions with authority, ensuring their strategic growth needs are consistently addressed.
• Develop and maintain robust relationships with clients and internal teams.
• Prepare and present compelling digital presentations, proposals, and reports that align with client objectives.
• Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.
• Oversee client billing processes and liaise with the finance department for accurate monthly reporting.
• Proactively identify and advise clients on strategy and growth opportunities within our suite of digital marketing and performance services.

Who You Are :

• Previous experience in a Account Management or Client Services role, within a digital agency or a production based marketing firm (ideally 5+ years).
• Previous experience managing high-value client accounts with complex digital project requirements.
• Demonstrated commitment to client success and a track record of exceeding expectations.
• Comprehensive knowledge of performance marketing, including but not limited to paid media, search, and content strategies.
• Proven ability to manage multiple complex digital projects with a keen attention to detail.
• Exceptional communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite, with a particular emphasis on crafting detailed presentations.
• Prior experience or familiarity with performance marketing services is highly desirable.

Why Join Us?

The Opportunity : We pride ourselves on innovative excellence and our people are at the forefront of growth and evolution.

At IDX you will have the opportunity work with world class clients and make a significant impact their business while gaining experiences to grow professionally.

Our People : You will work with some of the most talented people in the industry and learn from true experts in the industry

Our Clients : We collaborate with the world’s leading brands.

Get Involved : If you’re looking to add value outside of your day-to-day responsibilities, you’re welcome to join our DE&I and social committees, addressing a variety of topics including CSR, wellbeing, and sustainability.

Our Perks : We provide all the necessary support and rewards to make your life and wellbeing comfortable, including :

• Hybrid work schedule with 20 days annual leave
• Health care benefit plan options, available on your first day!
• 401k retirement plan with company match
• Paid community give-back volunteer days
• Regular social activities to promote team collaboration and community networking

Our Working Model

Our people are the forefront of our success - We embrace a culture of skilled, creative, diverse, and trailblazing professionals with a passion for excellence in everything they do.

Our teams collaborate with global teams in-office and virtually to ensure delivery of the best services to our clients. We hire great talent and give them the runway to achieve greatness!

An Inclusive Workplace

IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.