Patient Account Representative

Where You’ll Work

Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino, California. The hospital offers a full complement of services, including the Inland Empire Heart and Vascular Institute, an award-winning orthopedics program, surgical weight loss, and is an official Neurovascular Stroke Center, as designated by ICEMA. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit here for more information.

One Community. One Mission. One California

Job Summary and Responsibilities

The Patient Account Representative manages billing and collection tasks associated with patient accounts for hospital and clinic facilities. This position focuses on ensuring timely and accurate billing and collections with various insurance carriers, including Commercial, Managed Care, Government, and Third-Party payers. The representative performs follow-up activities to resolve accounts receivable (AR) balances, including credit balances, and ensures accounts are processed, billed, appealed, and paid accurately.

Key Responsibilities :

• Perform timely and accurate billing and collections with insurance carriers.
• Conduct follow-up activities to ensure accurate processing, payment, and resolution of open AR balances, including credit balances.
• Communicate with internal departments, insurance payers, patients, and healthcare providers to address account issues.
• Participate in training sessions, AR projects, and meetings related to Patient Financial Services.
• Support the efficient operation of billing and collections processes by completing other assigned duties as needed.

This position requires strong analytical skills, attention to detail, and effective communication to support accurate and timely financial processes for patient accounts.

Job Requirements