Job Description
Job Description
Salary : $45,000 - $75,000
- Please Note : this position is NOT remote
- You must live in Upstate NY
- You must be legally authorized to work in the United States
Job Title : Inside Account Manager
Department : Business Development
Reports To : Director of Business Development
Job Summary
The Inside Account Manager supports the Account Managers and works on a team with other Inside Account Managers, Consultants and Solutions Architects. The primary responsibility of the Inside Account Manager is to effectively execute the tasks necessary to consummate a sales opportunity and to provide the client with all items needed to acquire or maintain products, services and support. The Inside Account Manager assists the Account Manager with opportunities by preparing proposals and quotes while effectively keeping a helping to keep an active dialogue going with the client as necessary and needed.
Essential Functions :
Effectively presents customer contract renewals and service upgrades.Completes additional duties and special assignments as requested.Demonstrates the ability to work efficiently and effectively without supervision.Creates / Processes Orders and tracks order status for PM or CIC Team Supervisor.Talks with vendors / partners regarding new programs, pricing, deals and promos.Supply & organize all part numbers, descriptions, quantities, and pricing on all worksheets.Work with PM or CIC Team Supervisor to keep them update on quote / proposal signoffs.Process and track RMAs for equipment returnsPrepares quotes accordingly for equipment and renewals, etc.Call distributors or vendors to discuss stock and pricing.Complete purchase orders when quotes are signed.Follows and supports a stringent sales process, effectively documenting the steps and dialogue in a presales ticketEffectively registers opportunities with appropriate vendor programs for equipment and product pricing competitive advantageOrders / Quotes replacement parts / upgrades ( i.e., Memory, hard drives)Orders / Quotes software & licensing (i.e., Microsoft office, adobe, antivirus)Field phone calls Hunt GroupOther duties as requestedIn the performance of their respective tasks and duties all employees are expected to conform to the following :
Perform quality work within deadlines with or without direct supervisionInteract professionally with other employees, customers, and suppliersWork effectively as a team contributor on all assignmentsFoster, promote, and contribute to a positive team environment throughout the companyWork independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizationsRequired Qualifications :
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
Analyticalthe individual synthesizes complex or diverse informationProblem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfullyOral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetingsQuality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughnessJudgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisionsPlanning / organizingthe individual prioritizes and plans work activities, uses time efficiently and develops realistic action plansSafety and securitythe individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properlyProficient in Microsoft Office / M365 AppsSpecifically Outlook, Excel & WordPreferred Qualifications :
Experience in the Information Technology and / or Security IndustryEducation :
BA / BS in Information Technology discipline or have the equivalent in experience with emphasis on business and / or Information TechnologyOther Requirements :
Successful background check