Printing Customer Service Representative

Job Description

Job Description

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth which need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location : Addison, IL (onsite first 90 days- open to hybrid after that)

Industry : Event Service

Company Size : 20+

What They Do : Our client specializes in producing high-quality custom event badges, lanyards, and branded materials for conferences, trade shows, and corporate events. Operating within the print and promotional products industry, they combine creativity and precision printing to deliver professional, fully customized credential solutions that elevate brand visibility and enhance attendee experiences.

THE ROLE

Our client is seeking a detail-oriented professional to support both clients and internal teams within a fast-paced print and design environment. This position is ideal for someone with a background in the printing industry and a deep understanding of print production, materials, and processes. While not a creative role, the ideal candidate will have a creative background or an eye for design accuracy. This individual will coordinate custom print orders, manage communication between clients and production, and ensure projects are executed with precision and care.

WHAT YOU WILL DO

Serve as the main point of contact for client inquiries, quotes, and print orders.

Oversee project coordination between clients, designers, and the production team.

Manage timelines, materials, and order details to ensure seamless fulfillment.

Maintain and organize customer data, quotes, and interactions within CRM systems.

Collaborate with internal teams to troubleshoot printing or production issues.

Monitor production schedules and ensure all deliverables meet brand and quality standards.

Stay informed on industry trends, substrates, and printing methods to provide informed recommendations.

WHAT YOU WILL NEED

Proven experience in the print industry, with strong knowledge of production processes and materials (offset, digital, or large format).

Familiarity with Adobe Illustrator and InDesign for reviewing and understanding artwork files.

Excellent organization, communication, and multitasking abilities.

Strong attention to detail and ability to thrive in a deadline-driven environment.

A collaborative, problem-solving mindset and eagerness to learn.

WHAT YOU WILL LIKELY NEED

A background or education in graphic design or a related creative discipline.

Previous experience in printing industry customer service or account coordination.

Familiarity with Salesforce (CRM) or Intercom for managing client communications.

Comfort working across multiple projects, clients, and production schedules.

A team-oriented approach that balances creativity with operational excellence.

BENEFITS

Competitive salary based on experience.

Health and dental insurance.

Paid vacation and holidays.

Growth opportunities within a creative, collaborative, and fast-paced company.