Client Service Representative

Customer Service Representative

We are currently looking for a Customer Service Representative within our Banking Operations team. As a Customer Service Representative in Banking Operations, under direct supervision you will assist in the timely and accurate handling of all account holder related inquiries and needs. As a contact center within Northern Trust, the Investor Services Team takes inbound calls from our Retained Asset and Corporate Liquidity clients. 35-40 calls a day servicing account holder with account maintenance.

Major Duties :

• Manage large amounts of inbound and outbound calls in a timely manner providing quality servicing of client / partner calls through effective communication of call behaviors and accurate information.
• Log all client / partner inquiries received via phone, email or fax with a detailed description of client issue / problem, research or action taken for resolution on the CRM database.
• Maintain system access and knowledge level as it pertains to each program that the representative has been trained on and frequently attend educational seminars to improve knowledge and performance level.
• Provide accurate transactional information to clients to avoid creating any loss situations for the Unit.
• Perform functional transaction processing (ACH Transfers, Stop Payments, wires and general maintenance) accurately and without any monetary errors.
• Responsible for identifying customer needs, clarify information, research issues and provide solutions and / or alternatives.
• Works effectively as a team member but also independently.
• Knowledgeable of the core aspects of the job and to develop a basic understanding of the business function.

Hours : Monday-Friday 8am-5pm

Skills & Qualifications :

Job Type & Location :

This is a Contract position based out of Chicago, IL.

Pay and Benefits :

The pay range for this position is $18.00 - $18.50 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a hybrid position in Chicago, IL.

Application Deadline :

This position is anticipated to close on Nov 17, 2025.