Technical Support Representitive - XOS

Technical Support Representative

Are you looking to use your troubleshooting skill in a high-impact, customer facing role? If so, read on! BUT, please read carefully. This is NOT an IT role.

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment. XOS is a leading manufacturer of application-specific X-ray analyzers. In today's highly competitive environment one of the key differentiators for sustained long term success is an organization's people. While products, assets, and brand can create a competitive advantage, over time without great people the competition will catch up. This could not be better stated than in one of our core values, We Deliver Results as a Team!

Through strong customer partnerships, we advance the quality and delivery of water. Want to help us in this mission?

About the Role

Our Technical Support Representative is the first line of contact for providing support to customers on our elemental analysis instrumentation. When a customer needs support, this person will interact with the customer via email, phone and MS Teams to diagnose the problem. Depending on the issue, you may be able to work through to a resolution over the phone, using some readily available material in conjunction with your own due diligence and analysis of the situation. While the Technical Support Representative is always the driver to resolution and at the forefront of interactions throughout the entire process, you will have assistance from a Technical Service or Field Service Engineer to make sure it is technically sound.

We offer :

• Vacation Time
• Flexible Working Hours
• Powerful Team Looking Forward to Working with You
• Career Coaching and Development Opportunities
• Health Benefits
• 401(k)

The Technical Support Representative is responsible for :

Customer Relationship Management

Technical Expertise and Problem-Solving

Inventory and Order Management

Sales Support and Customer Service

Continuous Improvement

The essential requirements of the job include :

This position is part of the Commercial function located in East Greenbush and will be on-site.