Customer Service Liaison

Job Description

Job Description

Company Description

Catch Vibe Voice is a forward-thinking brand engagement company based in Los Angeles, CA. We specialize in shaping powerful brand experiences that connect audiences with the essence of each product and service we represent. Our team is driven by creativity, professionalism, and a commitment to delivering high-impact promotional solutions that elevate brand visibility and customer engagement.

We are growing rapidly and seeking motivated individuals who can represent our clients with confidence, authenticity, and excellence.

Job Description

We are seeking a highly organized and customer-focused Customer Service Liaison to serve as a key connection between our clients and their customers. In this role, you will support daily customer interactions, coordinate solutions, and uphold the high standard of service that defines Catch Vibe Voice. This position requires strong communication skills, attention to detail, and the ability to manage inquiries with professionalism and care.

Responsibilities

Serve as the primary point of contact for customer inquiries and requests

Provide accurate information and timely resolutions to customer concerns

Coordinate communication between clients, customers, and internal teams

Maintain detailed records of customer interactions and follow-up actions

Support customer satisfaction initiatives to enhance the overall experience

Ensure all communications reflect the company's standards and values

Assist in identifying areas for improvement and contribute to process enhancements

Qualifications

Strong verbal and written communication skills

Excellent organizational and multitasking abilities

Customer-oriented mindset with a proactive approach to problem-solving

Ability to maintain professionalism in all interactions

Basic proficiency in computer systems and documentation tools

Ability to work independently and collaboratively in a fast-paced environment

Additional Information

Benefits

Competitive salary : $48,000 – $53,000 per year

Professional growth and development opportunities

Supportive and collaborative work environment

Opportunities to expand communication and customer service skills

Full-time position with consistent scheduling

Exposure to a variety of industries and client needs