Position : O perations & Planning Coordinator
Department : Operations
Reports To : Sr Operations Planning Manager
Location : Beverly Hills, CA (M-Thurs Onsite)
Type : Full-Time
About SET Active
SET Active is a fast-paced, growing women's athleisure startup known for delivering elevated everyday essentials designed for movement, comfort, and lifestyle. We're a small but mighty team with big ambitions-and we're looking for a strong storyteller to help shape how the world experiences SET Active through words. This is a unique opportunity to join a tight-knit team where your voice, creativity, and impact will be felt immediately .
Overview
The Operations & Planning Coordinator supports SET A ctive 's retail and e-commerce engine by keeping product data clean , pricing accurat e , inventory aligned to demand, and operational systems humming. This role blends planning discipline, reporting savvy, and hands-on execution across Shopify, our ERP, 3PL, and retail partners. You'l l be the go-to for daily sales updates, SKU creation, retail performance analysis, and the operational details that make every drop run smoothly.
Key Responsibilities
Planning & Item Setup
- Update daily sales for all retail channels.
- Price SKUs once costings are approved and handed off from Production.
- Create parent products and attributes in the ERP; build and maintain SKUs and barcodes for all new products.
- Maintain the Master Style List housing SET's full product portfolio; revise SKUs, barcodes, and style numbers as line plans evolve.
- Update the Size Chart file with historical and current fit data.
- Build vendor-facing SKU / barcode files for each PO submission.
- Condense SKUs from DATA DUMP → MASTER STYLE as drops approach; ensure data integrity and readiness.
Reporting & Analytics
Prepare the Operations slide for the Drop Prep deck.Produce weekly and monthly performance reports for retail channels with insights and actions.On drop mornings, share sell-through and selling-fast reads using "report sales over time."Retail Operations (Leap-Managed + Partners)
Support retail ops : business reviews, assist new store openings, support events, and drive revenue performance.Serve as point person for retail sales analysis : daily / weekly / monthly reads vs. forecast.Track retail inventory health; recommend replenishments, transfers, and markdowns to maintain target turn.Communicate merch plans and ETAs; coordinate data pulls and sharing with partners.Review and approve transfers; assist with merchandising when requested by Leap.Inventory sharing :Ecom inventory : export from Shopify (Scale location; export all locations during onboarding).Retail inventory : export from the Scale portal for each retail location.Coordinate events (as needed; none currently in pipeline).E-Commerce Operations
Own core non-marketing systems : Shopify, Flip Shop, TikTok Shop, Loop, Avalara, Route, etc.Manage order management, fraud prevention, and chargebacks.Shopify routines :Order management (weekly) : audit Open → Fulfilled → Archive; resolve Reconciliation Needed with CS as required .Fraud : act immediately on Slack fraud alerts; cancel orders in Shopify or emailChargebacks (weekly) : review and respond case-by-case with required evidence.3PL / Warehouse Coordination
Send SKU lists and item setup details to the warehouse to prevent receiving delays.Partner with 3PL on receiving status and readiness for upcoming drops.General / Admin
Coordinate virtual attendees for Monday Meetings and Drop Prep Meetings.Manage Shop platform access and hygiene across Loop, Shopify, TikTok Shop.Issue quarterly employee gift cards (approx. 26) and monthly friends & family gift cards (approx. 18); track completion.Qualifications
1-2 years of experience in operations, planning, or related roles.Bachelor's degree or equivalent experience in business, operations, or related field.Strong organizational skills and attention to detail.Comfortable with numbers, data tracking, and reporting.Experience with Excel / Google Sheets; familiarity with Shopify or ERP systems a plus.Strong communication skills and ability to work cross-functionally.Self-starter with a can-do attitude; willing to learn and grow in a fast-paced environment.Able to manage multiple priorities and meet deadlines.