Shelter DirectorJustCompassion • Portland, OR, US
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Shelter Director
JustCompassion • Portland, OR, US
23 days ago
Job type
- Full-time
- Permanent
Job descriptionOversee daily operations of both shelters, ensuring safety, cleanliness, and welcoming environments for all participants. Develop and implement policies and procedures that support a low-barrier, housing-first, and trauma-informed service model. Ensure equitable access to shelter services, with a focus on reducing barriers for marginalized and underserved populations. Monitor program metrics and outcomes, including housing placements, length of stay, and service engagement. Lead coordination between the two shelter sites to ensure consistent service quality and efficiency. Supervise Shelter Managers, Supervisors and key program staff; provide ongoing coaching, performance evaluations, and professional development opportunities. Foster a culture of empathy, accountability, and teamwork among staff. Support staff in responding to participant crises using de-escalation and harm reduction strategies. Collaborate with HR on hiring, onboarding, and training initiatives that promote retention and alignment with Just Compassion’s mission. Serve as the primary liaison with local partners, funders, and Coordinated Entry systems (e.g., Washington County and Multnomah County). Participate in community coalitions, local Continuum of Care (CoC) committees, and county-level coordination efforts. Build partnerships with landlords, housing providers, and service agencies to facilitate exits to permanent housing. Represent the organization in community meetings, media engagements, and stakeholder discussions when needed. Ensure compliance with all contractual, regulatory, and safety requirements for both shelters. Maintain accurate program records and oversee data entry into HMIS or equivalent systems. Track budgets, monitor expenditures, and collaborate with finance staff on program fiscal oversight. Prepare reports for funders, government agencies, and internal leadership. Support the integration of housing navigation and stabilization services within both shelters. Promote individualized service planning centered on participant goals and strengths. Work collaboratively with case management teams to ensure coordinated, participant-driven housing pathways. Bachelor’s degree in Social Work, Public Administration, or a related field (or equivalent experience). 5+ years of progressively responsible experience in homeless services, human services, or shelter management. 3+ years of supervisory experience. Demonstrated understanding of housing-first, harm reduction, and trauma-informed principles. Excellent leadership, crisis management, and communication skills. Ability to manage multiple sites and programs simultaneously. Valid driver’s license and reliable transportation. Master’s degree in Social Work, Public Policy, Nonprofit Management, or a related field. Experience with HMIS, Medicaid-aligned housing programs, and Coordinated Entry systems. Bilingual or multilingual abilities (Spanish, Russian, or other languages commonly spoken by program participants). The position will divide time between Tigard and Gresham shelter sites. Occasional evening or weekend hours may be required to respond to emergencies or attend community meetings. Work involves regular interaction with individuals experiencing homelessness, behavioral health challenges, and trauma histories. Stay informed on Just Compassion and County policies, procedures, and program standards. Uphold best practices in trauma-informed care, cultural competency, and harm reduction. Perform additional tasks as assigned by the Program Manager and funding entities. Ability to walk up and down stairs and stand for extended periods. Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables / chairs). Ability to perform job duties that may involve bending, twisting, or reaching. Competitive pay and benefits including medical, dental, and paid time off. Opportunities for professional development, including training in trauma-informed care and housing-first strategies. A collaborative work environment that values compassion, advocacy, and community impact. Be part of a growing organization working to create real housing solutions in Washington County and beyond.
Job Description
Job Description
Job Title : Shelter Director
Reports To : Deputy Director
Location : Tigard, Oregon + Gresham, Oregon
Full-Time | 40 hours / week | Salary Range : $85,000 – $95,000 annually (DOE) | Benefits Included
About Just Compassion
Just Compassion of East Washington County is a community-centered nonprofit dedicated to addressing the needs of unhoused individuals by building relationships and working toward long-term housing stability. We operate with a low-barrier, housing-first approach, ensuring equitable access to services for all individuals.
Position Summary
The Shelter Director provides leadership and oversight of two key shelter programs :
- A 60-person congregate shelter in Tigard, Oregon, serving single adults through a housing-first, trauma-informed, and relationship-centered approach.
- A 50-unit hotel-based family shelter in Gresham, Oregon, providing short-term stabilization, case management, and housing navigation for families.
The Shelter Director ensures consistent, high-quality program operations aligned with agency standards, funding requirements, and best practices in homeless services. This position emphasizes housing outcomes, staff development, and strong partnerships with community providers, local governments, and Coordinated Entry systems.
Shelter Program Managers will report directly to the Shelter Director
Essential Duties and Responsibilities
Program Leadership and Oversight
Staff Supervision and Development
Community and Systems Collaboration
Compliance and Reporting
Housing-Focused Case Management Integration
Qualifications
Required :
Preferred :
Work Environment
Physical Requirements
Why Join Just Compassion?
Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.
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Director Shelter • Portland, OR, US
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