Product Manager (Oakland)Swoon • Oakland, CA, US
Product Manager (Oakland)
Swoon • Oakland, CA, US
1 day ago
Job type
- Part-time
- Temporary
Job descriptionBuild and maintain a residential customer funnel in partnership with marketing and internal programs. Collaborate with customer programs (EV, home electrification, energy efficiency) to identify eligible customers. Develop program materials, customer journeys, and customer-facing content in collaboration with marketing teams. Act as the day-to-day liaison among customers, installers, and product vendors. Establish and manage a trusted network of electricians and installers. Coordinate installer onboarding, training, performance monitoring, and ongoing engagement. Oversee post-installation workflows, customer support processes, and escalation pathways. Track and analyze key operational metrics such as installation timelines, customer satisfaction, and support cases. Identify process gaps and recommend improvements to enhance customer experience and operational efficiency. Work closely with product, engineering, and operations teams to refine the deployment strategy. Strong experience in product delivery, program management, product management, or operations , ideally within energy, electrification, utilities, construction, or related technical sectors. Understanding of utility processes (service planning, permitting, field operations) or ability to learn them quickly. Hands-on experience coordinating field deployments, hardware installations, or contractor / installer networks. Demonstrated experience improving operations, customer support workflows, or field processes. Excellent communication and stakeholder-management skills across both technical and non-technical teams. Highly organized, detail-oriented, and comfortable operating in an ambiguous, fast-moving environment. Ability to travel locally for field visits, installer meetings, and training events as needed. Experience with electrification technologies, EV charging, DERs, smart panels, or grid-edge hardware. Prior experience within the energy or utility industry. Bachelor's degree in engineering, business, operations, or a related discipline.
Location : Hybrid Oakland, CA (regular onsite required)
Duration : 12-month contract, with potential extension
Client : A leading energy industry client supported by Swoon
Type : W2 Contract
🔍 Overview
Swoon is supporting a leading energy industry client in launching an innovative grid-edge initiative focused on residential electrification. The team is deploying a new smart panel and EV charger product suite , and is seeking a Product Manager to lead field execution, operational coordination, and go-to-market support throughout 2026.
This role is ideal for someone who thrives in a fast-paced, highly cross-functional environment and enjoys bringing early-stage products from concept to real-world deployment.
🎯 Key Responsibilities
Operational Deployment & Field Execution
- Support the development and optimization of installation, inspection, and commissioning workflows with internal teams.
- Coordinate product availability, logistics, and delivery readiness with supply chain teams and external vendors.
- Ensure all field deployment activities comply with internal standards, safety protocols, and regulatory requirements.
- Troubleshoot operational issues and escalate risks with recommended solutions.
Customer Journey & Program Enablement
Installer Network Management
Performance Tracking & Continuous Improvement
🧩 Qualifications
Required
Preferred
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Product Manager • Oakland, CA, US
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