Sales Associate - White House Black Market

POSITION OBJECTIVE:
The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:
Drive for Results

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.

• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.

• Participates in visual directives including monthly store sets and sales floor maintenance.
Customer Experience

• Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience.

• Ensures prompt resolution of customer concerns.

• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.

• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.

• Signs up clients for reward program.

• Builds and maintains a solid customer following through clienteling and wardrobing.

• Knows current product fit and style assortment offerings in store and on-line.

• Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.
Operational Excellence

• Supports replenishment activities that keep the store full and abundant.

• Assists with locate fulfillment.

• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.

• Assist with boutique cleanliness and organization
Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.

• Seeks personal developmental opportunities and readily solicits feedback.

• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

COMPETENCIES:

• Culture

• Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.

• Manages Complexity

• Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Plans and Aligns

• Planning and prioritizing work to meet commitments aligned with organizational goals.

• Organizational Savvy

• Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

• Courage

• Stepping up to address difficult issues, saying what needs to be said.

QUALIFICATIONS:

• High School diploma or equivalent

• Retail or sales experience preferred

• For the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older

• For all other states, must be 18 years of age or older

• Excellent communication skills

• Excellent customer service skills

• Able to learn or adapt to technology provided by the company

• Strong organizational skills and ability to multi-task in a fast-paced environment

• Able to communicate with customers, Associates, and Management

• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS:

• Constant Walking/Standing- 67-100% of 8-hour shift

• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift

• Frequent Climbing- 34%-66% of 8-hour shift


Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.