Transitional Flex Case Manager

Job Description

Job Description

Every person deserves compassion, dignity, and the safety of a place to call home.

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs.

IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The primary purpose of this role will be to provide support as needed in multiple locations and backfill different job vacancies or as required per company demands.

This position is a rover position and will support the following positions : Sustainability, Housing Retention Specialists, Housing Case Managers, and Case Managers.

The Transitional Flex Case Manager will be well-versed and responsible for providing housing advocacy and specialized support for clients as needed throughout Orange County locations.

Most importantly, the Transitional Flex Case Manager role will adhere to any upcoming training and policy changes for all expected roles.

The Transitional Flex Case Manager will adapt quickly to change and will become familiar with the demands and expectations of CSS client care housing needs.

The pay range for this position is $24.00 - $26.00 per hour, depending on experience.

Responsibilities

• Evaluating client’s need, developing treatment plans, monitoring progress, providing assistance and referrals, following up with weekly goals and completion of action steps
• Complete Client Outcome Matrix and utilize KIPU and HMIS to track and maintain accurate case notes and client and program data
• Must attempt to meet assigned clients in-person each month. If client is unable-to-contact then there must be at least 3 modes of communication used in the effort to contact the client in the month
• Conduct housing inspections to meet HUD Housing Habitability
• As needed, collaborate with the Program Management Team by attending weekly meetings to discuss the effectiveness of programs and client progress, and create new strategies to meet client’s level of need and improve treatment plan.
• As needed link clients to resources to assist patients’ psycho-social and daily needs such as health care, food, hygiene items, and referrals to other agencies for permanent supportive housing
• As needed perform crisis intervention, as necessary, and counsel client with confronting issues adversely affecting their lives, such as mental illness, addiction and abuse
• Establish and maintain confidential case files for participants and prepare required statistical reports for program management and evaluation.
• Maintain client records according to HIPAA and adhere to all client confidentiality requirements and standards.
• Assist clients and any mutual case workers with searching for housing opportunities, obtaining and filling out housing applications, scheduling apartment tours, and the process of lease signings.
• Follow up with continued clients to ensure they are satisfied with IF services or seeking additional assistance from the program.
• Complete training and development opportunities as determined appropriate by the assigned site supervisor.
• Work with the site supervisors to ensure any additional task and compliance issues are being met accordingly to the variation of positions.
• Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility and Must accept personal responsibility and accountability for performance of duties.

Preferred Experience / Minimum Qualifications

Required :

• Bachelor’s degree in Social Services, Healthcare, or related field; or equivalent combination of training and experience.
• A certification in Case Management (preferred)
• Homeless services, case management, mental health, permanent supportive housing experience
• Must maintain a current valid CA drivers license and maintain eligibility for company vehicle insurance
• Demonstrate excellent observation, problem solving, verbal and written communication skills
• Flexibility to adapt to a variation responsibilities or different task depending on company needs
• Experience in the area of non-profit housing and / or housing for people with disabilities and chronic health conditions.
• At least 2 years of experience working with at-risk / homeless individuals
• Proficient computer, communication, and analytical skills
• Must be familiar with VI-SPDAT.

Preferred :

• Bilingual in English and Spanish.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams,)

Benefits

• Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO / year
• 6 days sick PTO / year
• 10 days holiday PTO / year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

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