Network Operations Technician

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Job Description

• At least 3 years' relevant experience required.
• The team at our Network Operations Center II (NOC) is responsible for 24x7 monitoring of the nationwide T-Mobile fixed and wireless network.
• The objective of this group and this position is to capture lessons learned on network outages and develop solutions to improve processes, tools, and performance to reduce repeat outages.
• This role requires a detail-oriented and disciplined candidate.
• Your primary focus will be surveillance and troubleshooting of our voice and data technologies to provide national visibility of network outages for CORE, RAN, VAS, DATA & IP services, with particular attention to self-inflicted outages.
• You will analyze data from various systems, conduct conference calls to identify process issues leading to outages, and provide statistics and lessons learned to recommend improvements.
• Candidate can work remotely but will be required to work onsite once pandemic restrictions are lifted.

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