Sr. Customer Quality Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

We are looking for a Customer Quality Manager, who thrives in navigating through fast-paced environments to support rapidly growing Lumentum business with AI Products and Hyperscaler Customers. In this key role, you will interface directly with our top hyperscaler customers to address the issues related to product quality and customer experience.

You will utilize structured problem-solving methods to drive issue resolution through effective collaboration with internal cross functional teams (including contract manufacturers & suppliers), while fostering a zero-defect culture across the organization to meet and exceed customer expectations.

In this role, you will :

• Act as a Single Point of Contact for your assigned customer for all Quality / reliability-related issues from product launch to end-of-life.

Lead the resolution of critical customer quality issues from NPI to EOL with the help from other Lumentum functions (OPS / R&D / PLM / SQE / Sales).

Ensure root cause is accurate using structured problem saving methods such as fishbone diagrams, 5-WHY methods, etc.,

Drive agenda alignment & necessary preparation at factories / sites.

Requirements :

Pay Range :

P70-USA-1 : $130,850.00 - $186,900.00

Disclaimer :

Final base salary for the successful candidate will depend on multiple factors, including but not limited to, job location, where work will be performed, qualifications, work history and relevant experience. With our continual goal of making Lumentum a best place to work for our employees, we strive to offer employees competitive total compensation packages, which may include annual bonus, commission for certain sales roles, equity, and health and welfare benefits.