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Objectwin Technology Inc.
Information System AnalystObjectwin Technology Inc. • Milpitas, California, United States
Information System Analyst

Information System Analyst

Objectwin Technology Inc. • Milpitas, California, United States
30+ days ago
Job type
  • Temporary
  • Quick Apply
Job description

Job Title: Information System Analyst - I

Location: Milpitas, CA 95035 (Onsite)

Duration: 12 Months Contract on W2


Job Description:

Top Daily Responsibilities

  • Daily CR Check
  • Working on SNOW ticketing queue; creating help desk tickets
  • Diagnosing and resolving technical issues with hardware or software systems
  • Supporting Conference Rooms (Zoom) and events
  • Documentation; write and update documentation of all IT/Systems Processes

Additional Responsibilities:

  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers
  • Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
  • Maintaining an inventory of PC hardware equipment and software programs
  • Providing relocation of PC systems as needed
  • Assisting with special projects on various issues as needed
  • May conduct training programs designed to educate an organization s computer users about basic and specialized applications.

Must Have:

  • Experience in supporting end-users (in person / remote) in a corporate environment.
  • Experience with Zoom CR
  • Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
  • Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
  • Able to work independently as well as with a team
  • Knowledge of ITIL and ITSM best practices

Nice to Have:

  • 4 year college degree in relevant field
  • Mac knowledge
  • Be able to troubleshoot video conference rooms
  • IT COMPTIA certifications; 2+years
  • General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN s, SAN and wireless

Rakesh. V | Lead Recruiter

ObjectWin Technology, Inc.

Email: rakesh.v@objectwin.com

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Information System Analyst • Milpitas, California, United States

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