MRO Quality Manager

Overview

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SUMMARY : Primarily responsible for maintaining, measuring, and evaluating the effectiveness of the quality management system to assure products and services meet or exceed VSE Aviation quality standards, customer requirements, and applicable legal or regulatory requirements.

Duties & Responsibilities

• Accountable for leading annual internal and 3rd party audits.
• Ensures QMS processes are established, implemented, and properly maintained, including the oversight and control of all documents and data related to the requirements of the QMS system.
• Manages quality metrics, trends and activities to improve cost, quality, and customer satisfaction.
• Develops written quality plans by conducting analyses, identifying critical control points, and implementing preventive measures and verification procedures.
• Accountable for assessing customer satisfaction by conducting an annual customer satisfaction survey and overseeing customer complaints and product returns.
• Is the "Voice of the Customer" in the organization by ensuring employees throughout the organization are aware of customer requirements and how they affect how well the company satisfies those requirements.
• Contributes to a quality culture of root cause analysis and corrective action to prevent future escapes and continuously improve the quality management system and overall customer satisfaction.
• Supports the analysis of supplier performance metrics to recommend supplier approval / selection and sourcing decisions.
• Ensures the interaction of processes is maintained and optimized, including discussions with process owners and in-person process reviews.
• Reports on QMS performance to top management identifying any needs for improvement.
• Other duties as assigned.

Minimum Requirements

Preferred Requirements

Other

VSE is an Equal Opportunity / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

At VSE, we don't just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that's why we're committed to providing a workplace that goes beyond just a job—it's a place where you can truly flourish. When you choose VSE, you're choosing a company that prioritizes YOU.

Join VSE and let's take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!

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