Teller / MSR I

Member Service Representative I

Location : Portsmouth, NH

Pay : $19 / hr+ and incentives

Hours : Full-Time

About Lighthouse Credit Union

At Lighthouse Credit Union, we believe every team member is a leader. Whether you're guiding a member through a financial decision or collaborating with your team, your impact matters. Our culture is built on growth, adaptability, and a shared commitment to helping members thrive.

The Role : Member Service Representative I

As a Member Service Representative I, you'll be the face of Lighthouse Credit Union-proactively identifying member needs and referring them to products and services that enrich their financial lives. You'll handle routine transactions, initiate meaningful conversations, and serve as a single point of contact to build lasting relationships.

What You'll Do

• Process deposits, withdrawals, payments, wires, and fraud packets with accuracy and courtesy
• Balance your cash drawer / TCR and maintain privacy and security
• Provide outstanding service and resolve member issues with care
• Initiate conversations to identify cross-sell opportunities and deepen relationships
• Conduct warm outbound calls to current members to uncover needs and offer solutions
• Support branch operations and assist with audits as needed
• Maintain punctuality and adhere to attendance policies

What You Bring

Why Lighthouse?

At Lighthouse Credit Union, every team member is a leader. Our Leadership Competencies shape how we grow, collaborate, and innovate :

Interpersonal Awareness & Skills

Build trust through clear communication and positive member interactions.

Embraces Change & Learning

Adapt to new tools and processes while growing your skills through training.

Critical & Creative Thinking

Spot opportunities for improvement and share ideas that enhance member service.

Personal Ownership

Take pride in your work, meet goals, and own your impact on the member experience.

Retail Benefits That Work for You

We know life doesn't pause when you're at work - and your benefits shouldn't either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.

Financial Relief & Support

Health & Wellness

Time Off That Respects Your Life

Culture & Connection

Work Environment & Requirements

Ready to Apply?

Join a team that's committed to making a difference. Apply today and help us light the way for our members.

Lighthouse Credit Union is an Equal Opportunity Employer.

We're committed to fostering a resilient, forward-thinking organization where every team member is empowered to lead.