General Manager - Airport Operations

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job Summary

We’re looking for a results‑driven leader to oversee United Airlines’ operations at

Lihue Airport (LIH)

on the beautiful island of

Kauaʻi . This role is responsible for the day‑to‑day operational, financial, and personnel performance of the station—ensuring safe, reliable, and customer‑focused service while leading a high‑performing team. The ideal candidate will bring strong leadership, operational expertise, and a passion for delivering the United experience across every aspect of station performance.

Key Responsibilities

Responsible for day‑to‑day operational, financial and personnel performance of assigned domestic outstation

Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities

Monitors performance against plans and initiates corrective actions to improve results

Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals

Participates as team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilities

Coordinates and provides functional guidance and supervision of contracted ground handling agents

Represents airport activities to federal, state, and city agencies as well as the FAA

Maintains a safe, clean and reliable operation

Lead a positive employee relations work environment and collaborative relationships with applicable labor groups

Lead station activities to ensure outstanding customer service, which includes mainline, express and partner airlines

Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees

Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports

Responsible for compliance with Stations controls and Internal Audit standards

Leads station budget, staffing forecasts and resource requirements

Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP) / internal divisions

Leads vendor service contracts as required

Qualifications

What’s needed to succeed (Minimum Qualifications)

High school diploma or equivalent

Minimum of 5 years of relevant leadership experience in Airport Operations / Services environment or equivalent work experience

Knowledge of airport operations and related technology

Ability to work in a dynamic, fast paced operational environment

Knowledge of station controls and Internal Audit standards

Analytical thinking, goal‑directed leadership and service‑oriented performance

Knowledge of operational corporate policies and procedures

Strong communication and interpersonal skills

Demonstrated ability to develop and motivate personnel

Strong problem‑solving skills and drive for excellence

Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and / or unforeseen situations

Must live in the vicinity of the airport

Travel required as needed

Position‑specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances

Must be eligible to acquire and maintain credentials vital for the position

Successful completion of interview required to meet job qualification

What will help you propel from the pack (Preferred Qualifications)

Bachelor’s degree or related experience

Customer Service and / or Ramp experience

Hub and Line experience

Knowledge of Union Contract

Compensation & Benefits

The base pay range for this role is $99,750.00 to $129,924.00. The position is also eligible for bonus and / or long‑term incentive compensation awards.

You may be eligible for competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

Equal Opportunity Employer

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities / Women / Veterans / Disabled / LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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