Talent.com
Director of Operations - HVAC, Plumbing, & Electrical (Hiring Immediately)

Director of Operations - HVAC, Plumbing, & Electrical (Hiring Immediately)

Ace Hardware Home ServicesConover, NC, US
12 hours ago
Job type
  • Full-time
Job description

Compensation Details :

$130000 + Bonus

Job Description : Who we are

At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won't just have a job, you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.

What You'll Do :

Interpersonal Responsibilities

  • Consults with General Manager and management team to discuss issues, coordinate activities, and resolve problems.
  • Establishes clear expectations for performance outcomes and key performance indicators and behaviors for office and field staff. Provides feedback on results and oversees the performance management process for the organization.
  • Improves the organization's effectiveness through coaching, training and problem solving as well as fostering a result driven, solutions-oriented environment that is highly collaborative and challenges team members to reach their full potential and achieve long-term success.
  • Encourages and seeks opportunities for collaborative efforts across the organization, seeks understanding of issues, anticipates and troubleshoots problems, and resolves escalated matters involving staff or customers.

Operational Responsibilities

  • In collaboration with the General Manager, continually assesses and verifies the organizational capabilities and capacity, advocating for change as appropriate, and eliminating practices that could reinforce silos within the organization or adversely affect providing customers a seamless experience from initial call to post job feedback.
  • Monitors initiatives by department supervisors to achieve budgeted results and other financial and non-financial goals. Ensures allocation of resources align with the needs of the operations has the proper infrastructure, systems, reporting policies and procedures to effectively scale and meet productivity and efficiency standards.
  • Provides the General Manager with regular status updates on the organization's performance and analysis of the critical success factors that effect daily and long-term operation of the organization.
  • Receives and resolves elevated issues, questions, and complaints regarding operational matters.
  • Maintains safety standards, creates, and updates safety procedures. Communicates safety program and standards throughout the organization. Ensures compliance and serves as resource regarding safety matters.
  • Organizational Responsibilities

  • Monitors key performance indicators and meets with department managers regularly to understand departmental trends and what's influencing performance outcomes.
  • Participates and provides input on the strategic planning process.
  • Ensures the establishment and maintenance of cross-functional communications, and the prioritization of activities is appropriately addressed through open communication, positivity, and productive working relationships.
  • What you need to succeed :

  • Experience : Our ideal candidate has 7+ years managing and leading a multi trade operation driven by KPIs and a balance of financial and cultural drivers. This position is not ideal for candidates without team management experience.
  • Leadership : Inspires others with a compelling vision; takes risks for the sake of principles, values or missions; builds trust and demonstrates integrity with noticeable congruence between words and actions (walks their talk); demonstrates optimism and positive expectations of others; delegates appropriate responsibilities and authority; involves people in decisions that affect them; addresses performance issues promptly, fairly and consistently; adapts methods and approaches to the needs and motivations of others.
  • Goal Achievement : Establishes goals that are relevant, realistic, and attainable; identifies and implements required plans and milestones to achieve specific business goals; initiates activity toward goals without necessary delay; stays on target to complete goals regardless of obstacles or adverse circumstances.
  • Personal Accountability : Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others; maintains personal commitment to objectives regardless of the success or failure of personal decisions; applies personal lessons learned from past failures to moving forward in achieving future successes.
  • Persuasion : Utilizes the knowledge of other's needs, wants, beliefs, attitudes, and behavior to promote a concept, product, or service; uses logic and reason to develop rational arguments that challenge current assumptions, attitudes, beliefs, and behavior; adapts techniques and approaches to the needs and wants of those being influenced.
  • Decision Making : Demonstrates an ability to make difficult decisions in a timely manner; gathers relevant input and develops a rationale for making decisions; evaluates the impact or consequences of decisions before making them; acts decisively despite obstacles, resistance, or opposition; accepts consequences of decisions; willing to correct erroneous decisions when necessary; defends rationale for decisions when necessary.
  • Planning And Organizing : Works effectively within established time frames and priorities; utilizes logical, practical and efficient approaches; prioritizes tasks for optimum productivity; develops procedures, processes and systems for order, accuracy, efficiency and productivity; anticipates probable effects, outcomes and risks; develops contingency plans to minimize waste, error and risk; allocates, adjusts and manages resources according to priorities; monitors implementation of plans and makes adjustments as needed.
  • Employee Development / Coaching : Expresses confidence in others' ability to perform; identifies developmental needs; encourages initiative and improvement; provides opportunities for training; gives new, difficult and / or challenging work assignments; acknowledges and praises improvements; trains, coaches and mentor's others to develop; views mistakes as opportunities for learning; promotes learning and growth.
  • Why should you join our team?

    We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

    In addition to providing our employees a great culture, we offer competitive benefits

  • that address life's necessities and perks, many of which expand and improve year after year, including :
  • Inventive / Commission / Bonus opportunities (Based on role / grade level)
  • 401(k) retirement savings plan with matching contributions (once eligibility requirements have been met)
  • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
  • Paid time off & paid holidays (depending on role and month of hire)
  • Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Ace Cares Week, time off work to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
  • Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review.
  • About Ace Hardware Home Services

    Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, and electrical.

    Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

    Equal Opportunity Employer

    Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state / local laws.

    Disclaimer

    The pay range for this position starts as listed in the job posting but could be higher based on education

    Create a job alert for this search

    Director Of Operation • Conover, NC, US

    Related jobs
    • Promoted
    • New!
    Utility Bill Management Manager

    Utility Bill Management Manager

    VirtualVocationsCharlotte, North Carolina, United States
    Full-time
    A company is looking for a Manager of Utility Bill Management to oversee utility management services for an international client portfolio. Key Responsibilities Develop zero-based budgets and cond...Show moreLast updated: 12 hours ago
    • Promoted
    Industrial Electrical Foreman

    Industrial Electrical Foreman

    5 Star RecruitmentGastonia, NC, US
    Full-time
    Hands-on working foreman leading industrial crews to install, modify, and repair plant power and controls safely, on schedule, and to spec. Industrial electrical experience (not.Medium-voltage exper...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Director Utility Market North America

    Senior Director Utility Market North America

    Hitachi Vantara CorporationCharlotte, NC, United States
    Full-time
    We are seeking a Senior Director Utility Market North America.The role will spearhead innovative marketing and sales strategies for Transformers products within the Utility market, driving increase...Show moreLast updated: 30+ days ago
    • Promoted
    Sr. Maintenance Manager - Stock Yards

    Sr. Maintenance Manager - Stock Yards

    US FoodsCharlotte, NC, US
    Full-time
    Join Our Community of Food People! This role provides leadership and oversight of both production equipment maintenance and full-facility infrastructure operations. This includes managing maintenanc...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Operations Manager / Maintenance Coordinator

    Assistant Operations Manager / Maintenance Coordinator

    VanderlandeCharlotte, NC, US
    Full-time
    Assistant Operations Manager / Maintenance Coordinator.Our Services division offers a service portfolio, which includes maintenance services, process optimization, system upgrades and modifications t...Show moreLast updated: 18 days ago
    • Promoted
    Project Manager - HVAC

    Project Manager - HVAC

    EMCOR GroupCharlotte, NC, US
    Full-time
    EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc.HVAC) service company in the Southeast.For 88 years, Aircond has delivered comprehensive HVAC solutions to businesses, deployin...Show moreLast updated: 13 days ago
    • Promoted
    Industrial Electrical Foreman

    Industrial Electrical Foreman

    GlobalchannelmanagementGastonia, NC, US
    Full-time
    Industrial Electrical Foreman needs 2+ years Industrial electrical experience (not.Industrial Electrical Foreman requires : . Medium-voltage experience (115 kV).Experience with switchgear / MCCs, rigid ...Show moreLast updated: 30+ days ago
    • Promoted
    Facilities Project Engineer IV

    Facilities Project Engineer IV

    Compunnel Inc.Hickory, NC, US
    Full-time
    Develop and manage multi-year equipment upgrade / replacement plans.Manage facilities engineering projects.Develop and manage the preventative maintenance program for all plant support equipment such...Show moreLast updated: 2 days ago
    • Promoted
    (USA) Manager, Facilities Maintenance Operations - Licensed

    (USA) Manager, Facilities Maintenance Operations - Licensed

    WalmartCharlotte, NC, US
    Full-time +1
    Directs heating, ventilation, air conditioning, and refrigeration, plumbing, electrical, and critical power maintenance and service operations by evaluating current and future projects; examining f...Show moreLast updated: 30+ days ago
    • Promoted
    Supervisor of Maintenance Technical Training

    Supervisor of Maintenance Technical Training

    PSA AirlinesCharlotte, NC, US
    Full-time
    Let your career take off with PSA Airlines.PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development.We value teamwork,...Show moreLast updated: 30+ days ago
    • Promoted
    Facility Maintenance Manager

    Facility Maintenance Manager

    Lineage LogisticsCharlotte, NC, US
    Full-time
    Manage and coordinate all maintenance-related activities of a smaller non-automated or automated facility while following all regulatory and company safety standards, policies, and procedures.Key D...Show moreLast updated: 10 days ago
    • Promoted
    Commercial Plumbing Foreman

    Commercial Plumbing Foreman

    Precision PlumbingCharlotte, NC, US
    Full-time
    Big Projects Require Big Responsibility!.Precision Plumbing is a family run company of well over 150 plumbers working some of the Carolinas biggest new construction projects.We are now hiring Forem...Show moreLast updated: 30+ days ago
    • Promoted
    Field HVAC Superintendent

    Field HVAC Superintendent

    EMCOR GroupCharlotte, NC, US
    Full-time
    EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc.HVAC) service company in the Southeast.For 88 years, Aircond has delivered comprehensive HVAC solutions to businesses, deployin...Show moreLast updated: 14 days ago
    • Promoted
    Industrial Electrical Superintendent

    Industrial Electrical Superintendent

    KLM CareersGastonia, NC, US
    Full-time
    Industrial Electrical Superintendent.Must be a US Citizen or Green Card holder.Regional travel with home-weekend rhythm.Overtime + $100 / day per diem for projects 75+ miles from HQ.Company-paid empl...Show moreLast updated: 30+ days ago
    • Promoted
    FIELD SUPERVISOR I- SYSTMEMS MAINTENANCE

    FIELD SUPERVISOR I- SYSTMEMS MAINTENANCE

    Government JobsGastonia, NC, US
    Full-time
    Utilities Maintenance Supervisor.Performs difficult technical and skilled trades work supervising the installation, maintenance, repair, and construction of municipal water and sewer lines and rela...Show moreLast updated: 10 days ago
    • Promoted
    Electrical Foreman

    Electrical Foreman

    Fountain Electric & ServicesHickory, NC, US
    Full-time
    Established in 1946, Fountain Services, LLC has been a trusted leader in the electrical contracting industry for over 75 years. With offices across North and South Carolina, we specialize in residen...Show moreLast updated: 30+ days ago
    • Promoted
    Plant Operations Manager

    Plant Operations Manager

    Tailored AdhesivesHickory, NC, US
    Full-time
    Tailored Adhesives (aka Tailored Chemical Products), a family owned and operated multi-plant company is seeking a Plant Operations Manager for our Plant 2 packaging and bottling facility.Tailored A...Show moreLast updated: 4 days ago
    • Promoted
    Senior Facilities Engineer

    Senior Facilities Engineer

    US Tech SolutionsHickory, NC, US
    Temporary
    Duration : 6 months contract with possible extension.Develop and manage multi-year equipment.Manage facilities engineering projects. Develop and manage the preventative maintenance program for all pl...Show moreLast updated: 11 days ago
    • Promoted
    Electrical Superintendent

    Electrical Superintendent

    Fountain Electric & ServicesLenoir, NC, US
    Full-time
    Spindale, North Carolina, with offices also located in Charlotte, Hickory, and Asheville, in North Carolina, and in Greenville, South Carolina. We serve customers and projects spread across the west...Show moreLast updated: 30+ days ago
    • Promoted
    Industrial Electrical Superintendent

    Industrial Electrical Superintendent

    GlobalchannelmanagementGastonia, NC, US
    Full-time
    Industrial Electrical Superintendent needs 7+ years industrial electrical background.Industrial Electrical Superintendent requires : . Medium-voltage experience (115 kV).Experience with switchgear / MCC...Show moreLast updated: 30+ days ago