Patient Registration Specialist I

Lurie Children's Primary Care - Town & Country Pediatrics (Halsted)

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Job Description

General Summary of Position Responsibility :

Registers patients for day of and / or future encounters. Obtains accurate demographic and insurance information. Performs eligibility and benefits verification. Initiates and completes the precertification process for all outpatient and inpatient encounters. Performs financial counseling as appropriate and guides patients through the front-end collections process. Responds to inquiries regarding services at Lurie Children's including a familiarity with Emergency Preparedness for Mass Casualties or Trauma. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

Essential Job Functions :

Area Specific Job Accountabilities :

ED / Admitting Services Registrar :

• Obtains all demographic and financial information by interviewing families face-to-face or via telephone to create and complete the registration process. Accurately creates and updates registration data for patients.
• Schedule patients for office visit and may need to complete the check-in / check-out process.
• Prompts patients for front-end collections payments and reconciling payments via Epic.
• Verifies benefit coverage and eligibility via on-line resources, fax, or telephone.
• Initiates and completes the pre-certification process including the forwarding of any supportive clinical documentation.
• Calculate and validate estimated patient balances and identifies those patient requiring financial assistance.
• Guide patients through the financial assistance process, assist with payment plans, apply for state insurance, and assist with Medi-Redetermination.
• Assist patients with understanding their bill and financial obligations.
• Document all encounters in Epic account notes.
• Performs other related duties as assigned.
• Maintains knowledge of managed care / insurance requirements by attending educational sessions.

Call Center Registrar :

Insurance Verification Registrar :

Outreach / HL7 Registrar :

Knowledge, Skills and Abilities :

Education

High School Diploma / GED (Required)

Pay Range

$19.00-$28.50 Hourly

At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes : Medical, dental and vision insurance; Employer paid group term life and disability; Employer contribution toward Health Savings Account; Flexible Spending Accounts; Paid Time Off (PTO), Paid Holidays and Paid Parental Leave; 403(b) with a 5% employer match; Various voluntary benefits :

There's a Place for You with Us

At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email : candidatesupport@luriechildrens.org