Client Service Representative

Receptionist Position At VCA Knowles Snapper Animal Hospital

VCA Knowles Snapper Animal Hospital in Miami, FL is seeking a well-qualified, enthusiastic receptionist. Candidates for consideration must have a minimum of 2 years of veterinary receptionist work and if possible and 4 years overall work experience to be considered. The ideal candidate should possess proficient knowledge of basic veterinary practices. Candidates should be able to work day, night and weekends. Candidates MUST have a good working knowledge of preventative medicine and basic animal handling.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for :

• Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!