Management Analyst, Senior - Workforce Management / Forecasting

Management Analyst, Senior

The City of Richmond Department of Public Utilities is seeking a qualified candidate to fill the Management Analyst, Senior position in Workforce Management / Staff Forecasting for the Customer Service Division.

Duties include but are not limited to :

• Senior-level analysis with involvement in data gathering, data compilation, advanced analysis and developing recommendations and reports.
• Managing customer service levels while reducing business costs and optimizing the efficiency of employee productivity by analyzing statistical data.
• Forecasting department staffing primarily for Customer Service Call Center and Walk-Up Centers.
• Overseeing and understanding critical and complex programs and projects.
• Provide policy support, and program / project administration that requires independent evaluation and analysis of issues related to the performance of multiple tasks and decision-making.
• Analyzing complex issues to facilitate and execute program / project decision-making; managing city-wide programs; serving on inter- and intra-departmental committees and task forces, and drafting and revising documents.
• Lead workers / analysts, assigning work and monitoring work completion for professional, paraprofessional, and support staff. Duties for lead workers / analysts include conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
• Managing and oversight of workflow systems.

This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather. This individual may be required to work nights, weekends, holidays or on-call as needed.

Minimum training and experience :

Preferred training and experience :

Knowledge, skills, and abilities :

Americans with Disabilities Act Requirements :

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.