Service Manager

Job Description

Job Description

Description : SUMMARY :

This position is primarily responsible for performing technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality by performing maintenance-related tasks, by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Core duties and responsibilities include the following. Other duties may be assigned.

• Maintains the physical condition of the property according to company operating and safety standards.
• Organizes, prioritizes and ensures that service requests and repairs are made correctly and in a timely manner.
• Oversees turnkey operations. Ensures that vacant units are made rent-ready in a timely manner.
• Performs turnkey work as required. Ensures all make-readies are inspected.
• Maintains hazard communications program and teach and promote safe work practices.
• Attends and participates in technical training programs to maintain personal skill level.
• Maintains a preventative maintenance program that minimizes emergency repairs and service repairs.
• Manages the service department in the most efficient and profitable manner possible given existing physical conditions, consistent with the goals of the company and property owners.
• Assists with recruiting and hiring of quality staff and recommend promotions and terminations when necessary.
• Works with the community manager to prepare staffing schedules to ensure work is completed in a timely manner while remaining within budgetary guidelines.
• Communicates upward with community manager and delegate duties effectively to staff members.
• Assists community manager with documenting counseling sessions with maintenance staff.
• Adheres to the company’s personnel management policies and procedures.
• Communicates effectively with other associates to ensure cooperation between departments and properties.
• Ensures all service staff receives appropriate training.
• Understands and adheres to budget guidelines.
• Works with community manager to obtain competitive bids on major expenses.
• Purchases supplies using standard purchase order system and proper bidding procedures.
• Understands and operates company computer software related to position requirements.
• Contracts use of outside vendors only when necessary.
• Monitors inventory of parts and supplies at appropriate levels.
• Participates in company training classes and meetings, as required.
• Ensures that the physical condition of the property is maintained according to company operating and safety standards.
• Organizes and prioritizes service requests.
• Ensures all service requests and repairs are made correctly and in a timely manner.
• Oversees completion of service requests in 24 hours or per property policy.
• Ensures excellent curb appeal at all times.
• Inspects grounds, buildings, and other property features daily to minimize liability concerns.
• Oversees turnkey operation and ensure that vacant are made rent-ready in a timely manner.
• Maintains an effective preventative maintenance program.
• Maintains an organized, clean and safe work area.
• Ensures adherence to the company’s safety and hazard communications programs, policies and procedures.
• Teaches and promotes safe work practices to staff.
• Maintains a high level of customer service.
• Communicates effectively with residents, fellow Associates, vendors, and supervisors.
• Assists community manger with department personnel management functions, budgeting and re-forecasting, as required
• Works with community manager to handle maintenance related resident problems.

SUPERVISORY RESPONSIBILITIES :

Manages Service Technician, Assistant Service Manager, Make Ready Technician, Groundsperson, Housekeepers. Assists Community Manager with overseeing and supervising work of outside contractors. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements : COMPETENCIES :

To perform the job successfully, an individual should demonstrate the following competencies : Intellectual

Interpersonal

Leadership

Organization

Self-Management

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND / OR EXPERIENCE :

Associate’s degree (A.A.) or equivalent from two-year College or technical school; minimum three to five years’ experience in property management maintenance, other building maintenance or related trade. Older properties (5+ years) may also require previous renovation experience.

LANGUAGE SKILLS :

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY :

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS :

To perform this job successfully, an individual should have knowledge of : Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word) and Electronic Mail Software (Outlook). Ability to learn and operate Onesite.

CERTIFICATES, LICENSES, REGISTRATIONS :

OTHER SKILLS AND ABILITIES :

OTHER QUALIFICATIONS :

SPECIALIZED EQUIPMENT :

PHYSICAL DEMANDS :

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must work both inside and outside of apartment buildings and in all areas of the property, including amenities.

The noise level in the work environment is usually moderate.