Talent.com
Guest Coordinator
Guest CoordinatorUlta Beauty • Wilton Manors, FL, United States
Guest Coordinator

Guest Coordinator

Ulta Beauty • Wilton Manors, FL, United States
1 day ago
Job type
  • Full-time
Job description

OVERVIEW

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging -even as they're plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.

We are the future of beauty services. Be part of the transformation.

GENERAL SUMMARY & SCOPE

The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service / retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (

  • Essential Functions)

The Guest Coordinator is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :

Performance

  • Contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
  • Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
  • Courteously handle sales, refunds and exchanges.
  • Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
  • Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
  • Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
  • Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
  • Maintain prompt, regular attendance.
  • People

  • Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
  • Create awareness around stylists' personal goals through communication and collaboration with the entire team to drive success.
  • Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
  • Identify guests' needs by observing consultations and ensuring each service guest receives a 360 experience.
  • Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
  • Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
  • Attend mandatory trainings and meetings to enable continuous professional development.
  • Process

  • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.
  • Adhere to Ulta Beauty's dress code.
  • Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.
  • In partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.
  • Communicate any supply needs to the EM, ensuring guest-readiness at all times.
  • Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
  • Protect company assets by following loss prevention best practices and providing exceptional guest service.
  • Execute other operational tasks as directed.
  • JOB QUALIFICATIONS

    Education

  • High school diploma is preferred
  • Experience

  • 1 year of relevant work experience or equivalent combination of education and relevant work experience
  • Skills

  • Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
  • Demonstrate significant competency in sales, products, and service
  • Ability to build and maintain strong customer relationships
  • Strong communication skills
  • Ability to troubleshoot
  • Ability to work independently and as part of a team
  • SPECIAL POSITION REQUIREMENTS

  • Work a flexible schedule to include days, evenings, weekends, and holidays
  • WORKING CONDITIONS

  • Continuous mobility throughout the store during shift
  • Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
  • Continuous lifting and / or moving up to 10 lbs. during shift
  • Continuous coordination and manipulation of objects during shift
  • Frequent use of a computer, telephonic devices, and related office supplies
  • If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

    ABOUT

    At Ulta Beauty (NASDAQ : ULTA), the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.

    We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

    recblid fxqxl34zi63bu6upfhbliadv42upql

    Create a job alert for this search

    Guest Coordinator • Wilton Manors, FL, United States

    Related jobs
    Sales and Catering Coordinator (Hotel Experience)

    Sales and Catering Coordinator (Hotel Experience)

    AC Element Brickell • Miami, FL, US
    Full-time
    Sales and Catering Coordinator (Hotel- Experience).AC & Element Miami DT, 33130.We are seeking a dynamic and detail-oriented Sales and Catering Coordinator to join our team.This position plays ...Show more
    Last updated: 7 days ago • Promoted
    Attache Coordinator - Full Time

    Attache Coordinator - Full Time

    Trump Miami Resort Management LLC • Miami, FL, US
    Full-time
    To ensure flawless execution of all package guests (group and transient) throughout their stay.Coordinate all on property activities prior to arrival (golf, spa, restaurant reservations, etc.Act as...Show more
    Last updated: 30+ days ago • Promoted
    Guest Relations Manager

    Guest Relations Manager

    Mr C Coconut Grove • Miami, FL, US
    Full-time
    C Coconut Grove is Hiring : Guest Relations Manager.C Coconut Grove is seeking a dynamic.This position offers a competitive salary, commensurate with experience, and a comprehensive benefits package...Show more
    Last updated: 30+ days ago • Promoted
    Guest Relations Manager (Hotel)

    Guest Relations Manager (Hotel)

    Luxury Rentals • Miami Beach, FL, US
    Full-time
    The ideal candidate will have experience in hospitality or customer experience and thrive on being responsible for delivering excellence in service. Guest Relations must have strong communication sk...Show more
    Last updated: 7 days ago • Promoted
    Tournament Coordinator - Full Time Seasonal

    Tournament Coordinator - Full Time Seasonal

    Trump Miami Resort Management LLC • Miami, FL, US
    Full-time
    As a Tournament Coordinator, your goal is to create and execute a flawless experience for either a one day event or package group. Display a professional appearance and attitude, and remain courteou...Show more
    Last updated: 30+ days ago • Promoted
    Membership Coordinator

    Membership Coordinator

    AccorHotel • Miami Beach, FL, US
    Full-time
    Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept.Comprising...Show more
    Last updated: 21 days ago • Promoted
    Assistant Guest Services Manager

    Assistant Guest Services Manager

    Loews Hotels • Miami Beach, FL, US
    Full-time
    Assistant Guest Service Manager.A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all...Show more
    Last updated: 7 days ago • Promoted
    Campus Coordinator

    Campus Coordinator

    Primer • Fort Lauderdale, FL, US
    Full-time
    A Campus Coordinator at Primer is a detail-oriented, relationship-building guru.If you have an eye for organization, you are enthusiastic and engaging, and you're able to seamlessly manage multiple...Show more
    Last updated: 30+ days ago • Promoted
    Automotive Showroom Coordinator - CDJR

    Automotive Showroom Coordinator - CDJR

    Schumacher Auto Group • Delray Beach, FL, US
    Full-time
    Are you ready to be the heartbeat of our showroom, where style, sophistication, and superior service collide? As the Showroom Coordinator, you'll be the driving force behind creating unforgetta...Show more
    Last updated: 15 days ago • Promoted
    Group Coordinator (Full time)

    Group Coordinator (Full time)

    Grand Hotel • Hollywood, FL, US
    Full-time
    Margaritaville Hollywood Beach Resort Job Opportunity.Margaritaville Hollywood Beach Resort presents an exciting opportunity for job applicants seeking a vibrant and dynamic hospitality career.Loca...Show more
    Last updated: 24 days ago • Promoted
    Banquet Coordinator

    Banquet Coordinator

    The Biltmore Hotel • Miami, FL, US
    Full-time
    The Banquet Coordinator assists the food and beverage management team with various tasks and duties including supporting the management team in the day-to-day coordinator and administrative duties....Show more
    Last updated: 30+ days ago • Promoted
    Guest Services Manager - The Diplomat Beach Resort, Curio Collection by Hilton

    Guest Services Manager - The Diplomat Beach Resort, Curio Collection by Hilton

    Signia by Hilton Atlanta • Hollywood, FL, US
    Full-time
    The beautiful Diplomat Beach Resort Hollywood, Curio Collection by Hilton is seeking a Guest Services Manager to join their leadership team! This 1000-room oceanfront resort is a beautiful getaway ...Show more
    Last updated: 2 days ago • Promoted
    Scan Coordinator Full Time

    Scan Coordinator Full Time

    BJ's Wholesale Club • Delray Beach, FL, US
    Full-time
    BJ's Wholesale Club Team Member.Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers.BJ's Who...Show more
    Last updated: 16 days ago • Promoted
    Reservation Group Coordinator

    Reservation Group Coordinator

    Grand Hotel • Miami Beach, FL, US
    Full-time
    Eden Roc Miami Beach Job Opportunity.Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job a...Show more
    Last updated: 30+ days ago • Promoted
    Guest Services Manager - The Diplomat Beach Resort, Curio Collection by Hilton

    Guest Services Manager - The Diplomat Beach Resort, Curio Collection by Hilton

    Hilton • Hollywood, FL, US
    Full-time
    The beautiful Diplomat Beach Resort Hollywood, Curio Collection by Hilton, is seeking a Guest Services Manager to join their leadership team! This 1000-room oceanfront resort is a beautiful getaway...Show more
    Last updated: 13 days ago • Promoted
    Engineering Coordinator FT, Embassy Suites Fort Lauderdale

    Engineering Coordinator FT, Embassy Suites Fort Lauderdale

    Hilton • Fort Lauderdale, FL, US
    Full-time
    An Engineering Coordinator is responsible for responding and providing administrative and clerical support to the Engineering department in the hotel's continuing effort to deliver outstanding serv...Show more
    Last updated: 22 days ago • Promoted
    Spa Coordinator

    Spa Coordinator

    Soho House & Co. • Miami Beach, FL, US
    Full-time
    At Soho House the Spa Coordinator is responsible for ensuring the highest level of member and guest satisfaction for spa customers by greeting customers, handling correspondence, answering customer...Show more
    Last updated: 30+ days ago • Promoted
    Birthday Party Host & Coordinator

    Birthday Party Host & Coordinator

    Community Sports Partners • Oakland Park, FL, US
    Full-time +1
    America’s Got Soccer is South Florida’s premier indoor soccer facility, offering a variety of events and programs for all ages. We’re currently looking for an enthusiastic and orga...Show more
    Last updated: 30+ days ago • Promoted