Guest Relations Manager

Job Description

Job Description

Mr. C Coconut Grove is Hiring : Guest Relations Manager

Mr. C Coconut Grove is seeking a dynamic Guest Relations Manager to lead our guest services team and ensure exceptional guest experiences. This position offers a competitive salary, commensurate with experience, and a comprehensive benefits package for eligible full-time employees, including medical, dental, vision, a 401(k)-retirement savings plan, vacation time, paid time off (PTO), parking, and meals.

If you are passionate about luxury hospitality and ready to make a lasting impact, we invite you to apply and join our exceptional team today!

Who We Are

From fourth-generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove—an oasis in bustling South Florida with breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by Arquitectonica with interiors by Martin Brudnizki Design Studio, the hotel features 100 guestrooms and suites with private outdoor terraces, a signature Italian dining concept, and the rooftop Bellini Restaurant and Bar. Mr. C is renowned for delivering attentive European service complemented by luxury accommodation and amenities.

Your Role as Guest Relations Manager

The Guest Relations Manager plays a supportive yet pivotal role in ensuring a seamless and elevated guest experience. This position focuses on enhancing all touchpoints of the guest journey, from pre-arrival to departure, with a particular emphasis on VIP guests and personalized service. The Guest Relations Manager is also a key leader in upholding Forbes standards and providing training to the Front Office team to deliver world-class service.

Essential Functions and Responsibilities

Guest Experience :

• Enhance the guest journey by focusing on arrival, in-house, and departure experiences.
• Handle VIP arrivals, including managing amenities, ensuring room preferences are met, and conducting detailed room inspections to guarantee readiness.
• Personally welcoming select VIPs during check-in, ensuring a warm and personalized experience.
• Manage pre-arrival communications, such as coordinating transportation, confirming special requests, and offering personalized concierge experiences.
• Proactively resolve guest glitches and ensure swift resolution of any service issues.

Training and Standards :

Operational Excellence :

Scheduling and Presence :

Team Collaboration :

Requirements and Skills

Intent and Function of Job Descriptions

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer.

Ready to Join Our Team?

We value your time, and our application process is quick and mobile-friendly. If this opportunity excites you, please complete our initial 3-minute application. We look forward to meeting you!

Equal Employment Opportunity

Mr. C Coconut Grove is an equal opportunity employer and welcomes applications from individuals of all backgrounds.

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