Assistant Guest Services Manager

Assistant Guest Services Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue find the best of both big city adventure and a tropical getaway arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep.

The Assistant Guest Services Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Essential Functions :

• Motivate / Manage and coordinate the Bell, Valet, and Door teams to provide exceptional service while upholding Four Seasons standards.
• Conduct daily briefings for all 3 shifts to include VIP arrival, in house VIP's, glitch guests, event happenings etc. to ensure all are informed and set up for success.
• Create and issue employee reviews (annual, 90 day probationary etc.) Ensure every employee has all access to CHAT, Key, Opera, email, logins + programs.
• Issue disciplinary actions for errors and omissions of service, personal conduct, etc.
• Conduct departmental meetings to discuss hotel / company updates.
• Serve as a direct liaison between hotel departments and guest services staff.
• Respond properly in any hotel emergency or safety situation.
• Maintain a good relationship with third party vendors (Arranging FedEx pick up or deliveries)

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.