WordPress Support Engineer

A company is looking for a WordPress Support Engineer to provide exceptional customer service and technical support for WordPress-related issues.

Key Responsibilities

Act as the first point of contact for customers, taking ownership of issues and ensuring quick resolutions

Provide support through Live Chat, Tickets, and Slack while following SOPs and escalation procedures

Assist customers with troubleshooting, migrations, and converting recurring issues into feature requests

Required Qualifications

2+ years of experience with WordPress

Familiarity with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc.)

Knowledge of Linux command line (SSH) including WP-CLI

Experience with troubleshooting WordPress and using Live Chat / helpdesk tools

Understanding of DNS and experience with Cloudflare is a plus