VICTIM COMPENSATION CLAIMS ANALYST - 41000638

Victim Compensation Claims Analyst - 41000638

The incumbent in this position serves the primary role of processing claim and payment determinations in the Bureau of Victim Compensation and plays an integral role in the overall effectiveness and efficiency of the program through daily activities in the claims process.

This position's duties include but not limited to the following :

• Resolve compensability issues and independently determine eligibility for victim compensation benefits in accordance with established statutes, administrative rules, and procedures within two business days of receipt and with no margin of error.
• Perform criminal history background checks for victims and applicants seeking victim compensation and / or property loss benefits using the Criminal Justice Information System, with no margin of error.
• Contact law enforcement and criminal justice entities concerning claims to assess statutory elements of eligibility for benefits, as well as obtain information regarding the status of prosecution and restitution.
• Contact victims telephonically to provide an introduction, status information, and / or instructions within two business days of claim assignment.
• Contact vendors, advocates, employers, treatment providers, contractors, and / or collateral sources to verify costs directly related to the criminal victimization, and to verify that collateral sources are exhausted prior to payment by the trust fund, if applicable. Authorize payments in accordance with established statutes, administrative rules, and procedures. Identify potential subrogation activities, and handle refund / recoupment / restitution issues as needed.
• Respond to inquiries and concerns received via telephone, email, fax, or mail, within two business days of receipt.
• Communicate effectively both orally and in writing by providing information that is professional, clear and well understood. Resolve problems and complaints without escalation and with minimal referral to supervisors. Demonstrate sensitivity and awareness while adhering to confidentiality practices.
• Recognize obligations in the transparency of public records laws to record activities in a concise and impartial manner.
• Perform Automated Call Distribution duties as needed.
• Based on monthly statistical reports, achieve quantitative measurements of aptitude no less than 50 claim determinations processed, and 30 expenses paid monthly.
• Finalizes quality assurance corrective actions within five business days of notification.
• Complete special projects as requested and finalize directives within established time frames.

Note : This position may require extended hours and / or travel outside of the work site.

Candidate profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and / or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of entering work history. If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The benefits of working for the State of Florida include annual and sick leave benefits, nine paid holidays and one personal holiday each year, state group insurance coverage options, retirement plan options, flexible spending accounts, and tuition waivers. For more information, visit www.myflorida.com and www.mybenefits.myflorida.com.

To be considered for the position, all applicants must submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. All applicants must ensure all employment and / or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. Any required experience and / or preferences listed in the advertisement must be verified at the time of application. Applicant responses to qualifying questions must be verifiable by skills and / or experience stated on the employment application and / or resume. The elements of the selection process may include a skill assessment exercise. Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy. OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program.

All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing. We hire only U.S. citizens and those lawfully authorized to work in the U.S.

The Office of the Attorney General participates in the U.S. government's employment eligibility verification program (E-Verify). The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here.

Location : Tallahassee, FL, US, 32301