Consumer Lending Consultant (Hybrid)

Description

• Serves external members and the consumer lending team to ensure loan requests are handled accurately and timely while always providing the best possible experience. Focuses on helping members with a seamless lending experience throughout.
• Assist Members and potential Members with their lending needs through multiple channels such as telephone, internet, video, and email.
• Educate members and make recommendations for products and services, respond to questions, and take loan applications.
• Contributes towards the achievement of the credit union's expected financial outcomes.
• Demonstrates leadership through achievement of individual consumer loan production goals through inbound / outbound channels to members, and other proactive activities.
• Achieves ancillary products goals for payment protection, gap, and warranty services on loans. Cross-sells additional loans including additional consumer loans, mortgages, commercial loans, as well as deposit accounts and services.
• Builds strong relationships with members. Asks open ended questions. Connects members with products and services that will best suit their needs and help maximize their membership with GUCU.
• Demonstrates a good understanding of consumer loan products and ancillary products.
• Provides consultative services to members regarding credit union products and services by assessing the member's needs, addressing their concerns and gaining agreement. Asks for additional ways to serve members or referrals.
• Makes recommendations to system upgrades, policies, standards, or procedures to improve the processes and improve the member / employee experience.
• Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets control.
• Provides friendly, professional and accurate financial services and support to members, the consumer lending team, as well as all GUCU team members. Builds strong relationships across the organization.
• Counsels members regarding money management and financial matters.
• Projects and maintains the Credit Union's professional image and reputation.
• Completes special projects as assigned.
• Attends and participates in meetings as required.
• Keeps management informed of area activities and of any significant problems.
• Stays current on and in compliance with all state and federal lending regulations and credit union policies.
• Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's vision statement, core values and business principles.

The starting salary for this position is $21.50 per hour and depending on experience and qualification.

Qualifications

Behaviors

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Team Player - Works well as a member of a group

Dedicated - Devoted to a task or purpose with loyalty or integrity

Education

High School (required)

Experience

1 - 2 years : 1 - 2 years of financial sales and marketing experience. (required)

Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email. (preferred)

Knowledge of lending requirements and standards. (preferred)

Experience with lending application software. (preferred)

Experience underwriting consumer loan products preferred. (preferred)

High school degree or equivalent (preferred)

Skills

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.