Education and Technology Instructor - USA

Department :

• Research and Innovation Directory (DPI) Area : Biopulp Education and Technology Location : USA (based on Brazil unit structure) Reports to : Biopulp Education and Refining - Functional Manager Last Updated : April 29, 2025 Position Summary Conduct internal and external structured training programs on eucalyptus and its applications, fiber refining, and fiber properties (based on regional or customer-specific needs).
• Perform audits of refining / paper production lines to identify technical opportunities for biopulp.
• Lead customer site visits and technical engagements.
• Support technical trials and furnish optimization toward biopulp maximization in blends based on lab data, pilot trials, and modeling.
• Demonstrate biopulp's performance versus other fibers.
• Create and deliver region-specific technical education content.
• Translate customer needs into actionable insights for product, service, and process R&D.
• Main Responsibilities Strategic Responsibilities Build strong relationships with customers and internal leaders to identify new business and innovation opportunities.
• Communicate long-term customers’ needs clearly to internal teams to support product, service, and process innovation.
• Technical Responsibilities Provide Level 2 technical support, especially for new products, applications, and complex customer challenges.
• Execute testing, application trials, and pilot projects for new SKUs with strategic clients.
• Ensure execution of customer-involved innovation projects across internal departments.
• Customer Experience Responsibilities Design and implement customized technical experiences for clients, during on-site visits or workshops.
• Maintain structured procedures to track and enhance customer journey.
• Ensure consistency in communication and data sharing across internal and external stakeholders.
• Project and Team Skills Execute a portfolio of customer-centric technical projects.
• Demonstrate analytical thinking, accountability, and proactive leadership in complex, fast-moving environments.
• Document and share technical learnings, fostering knowledge management and best practices across the Education and Refining team.
• Education Bachelor’s degree in Chemical Engineering, Process Engineering, or Pulp and Paper Engineering.
• Postgraduate qualifications in Project Management, Business Administration, or related technical fields is a plus.
• Fluent in English; additional languages (especially Portuguese and German) are an advantage.
• Mandatory Requirements Minimum 5 years of experience in refining or paper manufacturing (process, operations, R&D, engineering, or quality).
• Strong knowledge of the Pulp and Paper industry.
• Background in Chemistry or Engineering.
• Fluent in English (written and spoken).
• Willingness to travel up to 50% within the USA and occasionally to EMEA and Brazil.
• Desirable Qualifications Experience in customer-facing roles, especially in technical sales or technical services.
• Experience in refining system dimensioning.
• Strong negotiation and communication skills.
• Familiarity with innovation projects and cross-functional collaboration.
• Proficiency in data analysis tools or process simulation software is a plus.
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