Manager-Back-End/Voice/ Customer Service-Outbound Customer ServiceExlService Holdings, Inc. • New York, NY, US
No longer accepting applications
Manager-Back-End / Voice / Customer Service-Outbound Customer Service
ExlService Holdings, Inc. • New York, NY, US
23 hours ago
Job type
- Full-time
Job descriptionCapacity planning and staffing based on medium-term business forecasts. Negotiating and finalizing SLAs with clients. Establishing review and reporting mechanisms with clients. Developing and approving incentive plans. Leading process and performance improvement projects. Developing case studies, showcasing the business, and participating in business acquisition. Reviewing attrition action plans and assessing their effectiveness. Providing leadership to teams of lead assistant managers, team leaders, and agents. Setting goals aligned with organizational objectives and developing strategies to meet targets and client expectations. Ensuring compliance with internal policies, external regulations, and information security standards.
Job Info
- Job Identification 3131
- Posting Date 05 / 15 / 2025, 11 : 22 AM
- Experience (In Years) 6-9
Job Description
The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, achieving revenue and cost targets, improving quality and productivity, employee satisfaction, and maintaining attrition within norms.
Responsibilities
About Us
EXL (Nasdaq : EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better outcomes, and unlock growth with speed. Founded in 1999 and headquartered in New York, EXL employs over 54,000 people across six continents. For more information, visit www.exlservice.com
Note : EXL does not request fees or payments during recruitment and only extends job offers after a formal interview process with our HR team and hiring managers.
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Customer Service • New York, NY, US
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