Technical Account Manager

About Vapi

Vapi is the most configurable platform for building voice agents. Our platform equips companies with everything they need—telephony, real‑time streaming, deterministic fallbacks, HIPAA / SOC2 compliance, and an AI testing suite—to launch production‑grade voice agents fast. In just 18 months, more than 300,000 developers have signed up, with over 1,500 new developers joining every day. Our mission is to make voice humanity’s default interface again by capturing nuance, emotion, and context that text alone misses. Try it now!

About the Role

As our founding Technical Account Manager (TAM) you will own the customer lifecycle post-sale for Vapi’s enterprise customers. You’ll act as a trusted advisor, driving adoption, expansion, and measurable impact while serving as the connective tissue between customers and our product, engineering, and GTM teams. If you love building deep partnerships, solving novel technical problems, and operating at startup velocity, this role is for you.

What You’ll Do

• Build long-term, executive-level relationships that position Vapi as a strategic cornerstone of customers’ voice-AI roadmaps.
• Co-pilot customers from pilot scope through rollout, ensuring rapid time-to-value and seamless production launches.
• Continuously upskill on Vapi’s product and the broader AI landscape; translate insights into best practices and playbooks.
• Communicate clearly with stakeholders from ICs to C-suite, aligning success criteria and ensuring accountability.
• Champion customer feedback internally to influence product priorities and roadmap.
• Drive account growth through proactive upselling, cross-selling, and managing renewals to maximize customer lifetime value.

Who You Are

Why Vapi

Define the future of human–AI interaction : help pioneer a new era of voice-based AI products that are transforming how people and businesses communicate

Own meaningful work at a breakout startup : join early, take real ownership, and have a direct hand in building a category-defining company from the ground up

Surround yourself with exceptional people : work alongside a world-class team of engineers, operators, and builders backed by top-tier investors who believe in our mission

Accelerate your career in a high-growth environment : grow fast, take on big challenges, and unlock opportunities as we scale one of the most exciting platforms in AI

What We Offer

Competitive compensation : includes a strong base salary and meaningful equity ownership

Comprehensive health coverage : medical, dental, and vision plans

Flexible time off : take-what-you-need vacation policy with an emphasis on rest and balance

Daily meals : catered lunches and dinners provided for in-office days

Lifestyle & wellness stipends : monthly allowances to support rent, transportation, food, fitness, and mental well-being

Professional development : annual learning stipends for courses, conferences, and upskilling

Team connection : regular offsites, team events, and opportunities to build in-person relationships

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