SoulCycle is hiring : Assistant Studio Manager Castro in San Francisco

Company Description

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout : SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you.

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Who You Are

You are an empathetic and dynamic professional with the innate ability to attract, develop, and retain top talent. You possess a natural ambition to raise the bar in terms of experience, processes, and business results on the top and bottom lines.

Job Description

SoulCycle is seeking an Assistant Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with strong organizational abilities, a customer focus and will be able to creatively problem solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, and is responsible for and the success and health of the studio’s daily operations.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Roles and Responsibilities

Interpersonal Savvy

Foster the SoulCycle Community and Culture in your studio

Set the weather in your studio so your studio team loves to come to work

Build and foster relationships in your studio, with your instructors and local community

Proactively identify and address conflicts within your studio

Acknowledge your studio team’s wins and show gratitude

Be open to, embrace and manage change within your studio and your studio team

Customer Focus

Provide in the moment support to your team to ensure that all rider requests are addressed

Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values

Confidently manage conflict in high pressure situations

Develop meaningful relationships and connections with your studio’s riders

Process Management

Be an expert on studio specific and company-wide operational procedures and policies

Seamlessly transition yourself, team, and studio to new ways of working and processes

Develop and maintain schedules to ensure that all operating processes are completed

Demonstrate a solution oriented mindset and ability to execute within company standards in any situation

Organizing and Planning

Set priorities to ensure all deadlines are met

Develop checklists and operational schedules to ensure that all aspects of the facility is maintained

Be future oriented with a strong ability to plan for projects

Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure

Support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals

Support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio

Develop a holistic retail sales plan that encompasses your studio’s retail goals

Work alongside the retail team to identify opportunities to grow your studio’s retail business

Qualifications

Must have superior customer service and hospitality skills

Must be highly organized with the ability to prioritize multiple tasks and meet deadline

Strong ability to communicate clearly with team members, clients, and management

Must be able to work flexible / non-traditional hours including weekends

All employees are expected to be available to work peak holiday shifts.

Personal passion for fitness and / or the SoulCycle brand is required

Additional Information

Pay Transparency : $25-$29 / hour.

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