Director of Front Office

Director of Front Office

The Director of Front Office sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Director of Front Office is responsible for managing the front office operations by providing leadership and ensuring the effectiveness and productivity of the entire department. The role's primary responsibility is to drive results through all aspects of the guest services department which include, but are not limited to guest registration, bell / door services, business center services, telephone services, concierge services, concierge lounge services, and valet services to ensure superior guest satisfaction and hotel profitability. The Director of Front Office is also responsible for ensuring that all front office staff adhere to Sonesta Brand and desk merchandising standards. Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company's revenue and profitability goals and objectives. The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.

This position works mostly in a service environment, with some office time.

• The person in this role may be exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly.
• The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.
• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.
• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Bachelor's degree in Hotel Administration / Business Administration or equivalent.

3+ years of front office / guest service experience in a management capacity.

Progressive experience in front office required.

Understanding of and previous experience in a union environment a plus.

Develop actions plans to correct any deficiencies.

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency.

Salary Compensation Range is $84,000 - $88,000 annually. Must be flexible to work variable shifts (days and nights) of the week to include weekends and holidays. Long hours are sometimes required. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific / overall experience.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.